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about 1 month ago
Susan Hamilton Group
Salary band: Any
Location: London
Job type: Permanent
Contact: Susan Hamilton Group
Category: Hotel Jobs
Our client a leading accommodation provider are currently recruiting for a Receptionist with a proven track record within a boutique hotel to join their team.As the Receptionist you will be the face of the establishment, helping to create an environment that makes guests feel at home and keen to return.Key responsibilities:*To ensure all guests receive a warm welcome and a lasting and positive impression.*To be the first point of contact for all guests and to deal with all situations in a courteous and professional manner.*To be responsible for carrying out all necessary operations when guests arrive and depart (check-in/check-out).*To answer and converse on the telephone in a professional manner.*Manage invoicing and cash operations during the shift and ensure an end of shift balance. *Respond to a wide range of guest requests and promote the facilities.*Report all facilities and maintenance issues to the Helpdesk.*Check the room report and keep housekeeping informed of any modifications.*To take reservations and business enquiries when the reservations office is closed.*To become competent and confident in the use of a range of IT systems.*To become familiar with local places to dine out, general information on the local area, directions, traffic & travel updates, timetables etc.*Accept delivery and sort the post including packages and parcels.*Have operational knowledge of all front of house services and know how to access these services to meet the guest requirements.*Ensure that reception is constantly staffed and kept immaculate at all times.*Complete a daily end of shift report.*Become a First Aider and Fire Marshal (training given) and carry out evacuation procedures.*Any other duties which may be reasonably requested.*To offer a portage service to guests (this is over four floors) and help visitors to store suitcases and luggage.*Occasionally cover the two receptions if required

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