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5 months ago
Burhill Golf & Leisure
Salary band: Any
Location: Kent
Job type: Permanent
Contact: Burhill Golf & Leisure
Category: Customer Service Jobs
POSITION: Part Time Receptionist

RESPONSIBLE TO: Retail Manager


HOURS: Minimum 20 hours per week, including early mornings, late evenings and weekends

A fantastic opportunity is available to join Birchwood Park, soon to be rebranded Birchwood Park Golf and Country Club.

Birchwood's gym is about to undertake a complete transformation with the addition of a swimming pool, spa facilities and new studios in addition to its extensive golf and events facilities. This project provides a very exciting and financially rewarding opportunity.

If you are passionate about reception and working within a team to succeed and maintaining fantastic customer relationships then we want to hear from you.


To take responsibility for the operation of club reception. Maximising retention of members and guest and maintaining a high level of presentation and customer service at all times. To conduct a variety of operational duties involved in the smooth functioning of the club.


Reviews daily bookings, tee times, lessons, societies and events
Greets customers using name where possible. Offers customers booking options and informs of daily offers and promotions. Answers questions relating club issues in a polite and professional manner
Processes all telephone enquiries, green fee and other payments in a professional manner

Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner
Offer assistance to customers on merchandise and facilities on offer
Complete daily tasks and duties in a timely fashion

Answering incoming calls quickly and directing calls as required, take messages and process enquiries
Maintain and monitor stationery requirements throughout the club
Manage and update masters file, ensuring all details are correct
Manage new starter and recruitment applications and starter pack
Provide administrative and secretarial support for heads of departments, including photocopying, letter writing, filing and typing
Administrating new and existing members information
Completing confirmation calls to members for existing bookings including classes and golf bookings
Debt collection and arrears payment processing and member communication prior to transfer to DFC
Assisting fitness team on action call backs on reviews/inductions/customer service call.Maintaining a minimum call back programme at 6 weeks, 12 weeks, 6 months and 11 months for new members and a minimum of 2 calls per annum for existing members.
Cash handling and data security, cashiering and reconciliation
Maintain the highest level of security never leaving the reception area unattended.
Completes opening and closing procedures as per shift
Assist in the training and development of new or less experienced co-workers


We expect all our staff to strive to:

Maintain open and honest communication with our customers, both internal and external, at all times.
Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
Support each other in everything we do, recognised and develop each individuals potential.
Take complete ownership of their own actions and have pride in what they do.
Deliver to our customer's consistent high levels of service, quality and value in everything we do
Look for alternatives to what we do seeking out and exploiting natural resources.

Candidates must be computer literate, proficient in both excel and word. Ability to work a variety of shifts including early mornings, evenings and weekends.

Please apply to Stephen Lee will a copy of your latest CV.

Closing date: Sunday 23rd October 2016

Unsuccessful candidates will note be contacted

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