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Receptionist - Redworth


The Hotel Collection
Salary band: Any
Location: UK
Job type: Permanent
Contact: The Hotel Collection
Category: Hotel Jobs
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4* Hotel Receptionist

As our hotel Receptionist you'll be the first point of contact for all our guests and visitors' needs. You will need to be the ambassador for the hotel, promoting a welcoming, informative and professional environment.

You'll be dealing with a variety of tasks and situations, the regular check-ins and outs; telephone and reservations; handling queries swiftly and professionally, as well as the unusual and rare challenging occasions. We're looking for some great skills that will assist you in welcoming our guests and making them feel special on every visit.

What we're looking for from you

You will benefit from the following skills and experience - not all are essential as we'll help with some training:


Previous experience within the service industry, including cash handling
Excellent verbal communication, face to face and telephone
Good organisational, prioritising and administration skills
Computer literate (ideally with hotel front office/reservations systems)
Customer focused and able to find solutions to their challenges
Ability to work unsupervised
Upselling skills
Ability to work a variety of shifts 40 hours, 5 days over 7 (generally 6:45 a.m. - 3:15 p.m. / 2:45 p.m - 11:15 p.m. or mid shifts) There is a possibility of part-time positions as long as you have a flexible approach to working a variety of shifts, particularly on our busiest check-in and check-out days/times.
In line with requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Unfortunately, no accommodation is available.


Pay and Benefits

per annum depending on experience, paid monthly.

Benefits are none contractual and may vary according to status and length of service


28 days (pro-rota for part-time) in the holiday year from April - March inclusive of Bank Holidays (holidays are not carried over). Holidays increase with length of service.
Substantially discounted stays across the Group including friends and family
Free leisure club membership
Discounted food and beverage within the hotels
High Street Discount incentive scheme
Eye care vouchers
Free parking
Uniform provided


Redworth Hall offers 143 bedrooms and 42 deluxe spa rooms surrounded by 60 hectares of lush woodland, set within the charm of the Northeast countryside.

This Jacobean Manor House hotel which dates back to 1693 is situated just off the A1, only 8 miles from Darlington and 20 miles from Durham.

Sitting in 150 acres of stunning woodland, Redworth Hall Hotel is ideal for a relaxing country break and offers a superb location for exploring Durham and the surrounding area.

With an AA rosette restaurant and health club with swimming pool, beauty rooms and hair salon this is a perfect destination for the ultimate break.
4* Hotel Receptionist

As our hotel Receptionist you'll be the first point of contact for all our guests and visitors' needs. You will need to be the ambassador for the hotel, promoting a welcoming, informative and professional environment.

You'll be dealing with a variety of tasks and situations, the regular check-ins and outs; telephone and reservations; handling queries swiftly and professionally, as well as the unusual and rare challenging occasions. We're looking for some great skills that will assist you in welcoming our guests and making them feel special on every visit.

What we're looking for from you

You will benefit from the following skills and experience - not all are essential as we'll help with some training:


Previous experience within the service industry, including cash handling
Excellent verbal communication, face to face and telephone
Good organisational, prioritising and administration skills
Computer literate (ideally with hotel front office/reservations systems)
Customer focused and able to find solutions to their challenges
Ability to work unsupervised
Upselling skills
Ability to work a variety of shifts 40 hours, 5 days over 7 (generally 6:45 a.m. - 3:15 p.m. / 2:45 p.m - 11:15 p.m. or mid shifts) There is a possibility of part-time positions as long as you have a flexible approach to working a variety of shifts, particularly on our busiest check-in and check-out days/times.
In line with requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Unfortunately, no accommodation is available.


Pay and Benefits

per annum depending on experience, paid monthly.

Benefits are none contractual and may vary according to status and length of service


28 days (pro-rota for part-time) in the holiday year from April - March inclusive of Bank Holidays (holidays are not carried over). Holidays increase with length of service.
Substantially discounted stays across the Group including friends and family
Free leisure club membership
Discounted food and beverage within the hotels
High Street Discount incentive scheme
Eye care vouchers
Free parking
Uniform provided


Redworth Hall offers 143 bedrooms and 42 deluxe spa rooms surrounded by 60 hectares of lush woodland, set within the charm of the Northeast countryside.

This Jacobean Manor House hotel which dates back to 1693 is situated just off the A1, only 8 miles from Darlington and 20 miles from Durham.

Sitting in 150 acres of stunning woodland, Redworth Hall Hotel is ideal for a relaxing country break and offers a superb location for exploring Durham and the surrounding area.

With an AA rosette restaurant and health club with swimming pool, beauty rooms and hair salon this is a perfect destination for the ultimate break.

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