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10 days ago
stadium MK
Salary band: Any
Location: Buckinghamshire
Job type: Permanent
Contact: stadium MK
Category: Customer Service Jobs
Receptionist - Doubletree by Hilton Milton Keynes

Position: Receptionist

Department: Reception

Reporting to: Reception Manager

Salary: 15,500 p/a

Contract: Permanent

Hours per week: 40 per week 5 out of 7

Overall Objective:

To ensure that all customer needs are met and that their expectations are exceeded

Job Description

Person Specification

Main Objectives

To work within a team to deliver the day to day operational needs of the Hotel Reception
To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements

To be the main point of contact for Guests dealing efficiently with any requests, enquiries and any complaints

Summary of Duties

To welcome (check in) all arriving guests to the required minimum standard
To bid farewell (check out) all departing guests to the required minimum standard
To maximising revenue through Front Desk sales programmes
To handle all telephone calls, including external and internal for in-house guests, enquiries and other departments.
To carry out calls to VIP's staying in the hotel to check on guest satisfaction
To record and report maintenance and security issues, raised by guests or employees and follow up where appropriate
To record and process lost property and follow up where appropriate
To make lunch and dinner reservations in the hotel restaurants for in-house guests and non residence
To recording and process guest laundry leaving and returning to the hotel
To conduct general administrative duties using microsoft office, internet explorer, the hotel property management system, etc
To provide change for the hotel food and beverage outlets, as required.


Have the ability to work as part of a team and on own initiative
Have excellent personal presentation and verbal communication and listening skills
Have a passion for delivering exceptional customer service with a 'can do' attitude
Be flexible, motivated and committed
IT skills
GCSE English and Maths grade C or above (or equivalent)


Previous hotel reception experience
Experience in a customer service environment
Previous experience of cash handling

Reference: H0163

Closing Date: 12th November 2016

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