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10 days ago
The Rank Group
Salary band: Any
Location: London
Job type: Permanent
Contact: The Rank Group
Category: Bar Jobs
An amazing opportunity has arisen to join the team at the Grosvenor Casino "The Park Tower" as a Receptionist. Situated in Knightsbridge, the Grosvenor Park Tower has established itself as one of London's most exclusive casinos.We are just a short walk from world famous establishments like Harrods, Harvey Nicholls, and the Lanesborough and Mandarin Hotels. The main requirements of a Receptionist are: . To consistently maintain high personal standards of customer service at all times To welcome and develop contact with members and their guestsTo know and address customers by nameTo defer customer problems to the Head Receptionist/Casino Management at agreed levelsTo keep the Head Receptionist /Casino Management informed regarding additional customer informationTo personally respond to customer service needs where appropriateTo ensure by their own professional conduct, a warm and welcoming environmentTo be conversant with the club facilities and promotions and advise customers accordinglyTo assist the casino floor in the identification of customersTo assist the Head Receptionist with training and coaching of other receptionists/gaming staff regarding Reception procedures To register and process customer admission quickly, accurately and in accordance with company procedure.To accurately complete, record and file all reception related paperwork. With great gaming, friendly staff, a late night bar, large screen TVs and delicious food; we offer our Customers everything they need for an incredible night out. We would like enthusiastic and experienced Waiter/Waitress to join our restaurant team, dedicated to our mission to excite and entertain customers from all walks of life. The Casino is a dynamic 24hr business with a variety of shifts. There are great working conditions with an excellent package (base hourly rate plus personal tips) including uniform and meals on shift. Not only is it a fun place to work with great training and excellent career opportunities, there are a lot of great benefits of being part of our team. This includes discounted shopping on many High Street stores!! Discounts on many popular restaurants, holidays, insurance, to name but a few! If you would like to know more, then apply to join our team, what is stopping you??? Previous Receptionist experience would be an advantage, and excellent customer service skills are essential Applicants must be at least 18 years old and have proof of right to work in the UK Grosvenor Casinos - more than just live Casino One amazing venue, one great night out Grosvenor Casinos are more than just a great place to enjoy live casino games. With stylish bars and restaurants and fantastic entertainment we are the perfect day and night leisure destination. It is the mission of our Teams to focus on being the best at what we do and provide our customers with unrivalled entertainment experiences. Grosvenor who. Part of the Rank Group, Grosvenor Casinos is a leading casino operator in the UK with over 50 casinos and over 45 years' experience in the gaming industry it is one of the most trusted names in leisure and entertainment. Working for us. An amazing team where everyone counts, more than just great venues, our clubs are extraordinary places to work. You'll find the environment welcoming, vibrant and alive - built around many different people, with many different skills. So whether your role is in Gaming or Hospitality, front of house or back of house, full time or part time, you'll enjoy being part of a team that is dedicated to giving all of our customers an experience to remember. As well as fun and flexibility we also offer opportunities to diversify and grow your career, with a focus on development and progression the majority of our Managers began their journey with us as Team Members. Whether you have experience of working in a Casino or not, we could have the role for you, your personality, your experience - playing your valued part in a business that's enjoyed over 45 years of success. Due to the expected high volume of applicants we are unable to reply to all applications. If you have not been contacted within 14 days your application has been unsuccessful on this occasion. Job Type: Permanent, full-time

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