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about 1 year ago
Salary: £30k - 37k per year + OTE £45k
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs, Travel Manager Jobs

Regional Travel Sales Manager - Africa - up to £37k basic + c£45k OTE - London

With support and direction from the Head of Africa, the Regional Travel Sales Manager (RSM) is responsible for delivering excellent sales and service results through a team of dedicated Country Specialists.

The Regional Sales Manager (RSM) role is focussed on the recruitment, training, management and motivation of their team ensuring Country Specialists are fully able to maximise sales from the initial sales enquiries that arrive in the team, and to actively seek to generate new leads where incoming leads are insufficient. It is essential the successful candidate has experience of managing a small team within the travel industry, along with a proven and consistent track record of excellent sales and customer service.

Responsible for the day­to­day management of the Country Specialists, you must have the ability to inspire, motivate, engage and develop a team. A positive and results­driven individual, you will have excellent organisational skills and the ability to manage a high workload. You will be a clear and confident communicator who is resilient to pressure and have excellent customer service and problem solving skills. We are looking for someone who is passionate about Africa and although product knowledge is an advantage, it is not essential.

Job Purpose:

Lead the sales team within your region with drive, energy and urgency to ensure maximum sales are extracted from the available leads.

Effectively manage the performance of individuals with the team ranging from new starters to high performers.

Tackle underperformance promptly as per Audley best practice in conjunction with HR and Head of Sales (HoS).

In conjunction with HoS and Head of Africa take responsibility for setting and communication targets for individuals within the team.

Provide sales training and constant support to Country Specialists within your region and ensure their product knowledge is continually up to date.

Take responsibility for responding to operational and emergency situations in your region, including issues caused by suppliers, airlines or unexpected events to ensure best results for clients.

Person Specification

Qualified to degree level or equivalent.

Previous experience of selling within the travel industry with a proven track record of consistent sales and high customer service feedback.

Experience of working in a team leader/management role in the travel industry. A positive, energetic and outgoing person who is comfortable managing others in an inspirational and encouraging way.

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