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10 months ago
Salary: Market related
Location: London
Job type: Permanent
Contact: Warren Berkley
Category: Reservations Jobs

Reservation and Ticketing Supervisor, Up to £30K Basic, West London

Our client are seeking an experienced Reservations and Ticketing industry professional to join their established team.

Duties and responsibilities of a Reservation and Ticketing Supervisor:

  • Supervise all Reservations & Ticketing team activities in both back office and front desk to optimize all customer interactions into potential sales outcome
  • Ensure all airline-client reservations and ticketing policies and procedures are correctly implemented and strictly adhered to
  • Provide excellent customer service to client airline standards and exceed customer expectations
  • Assign duties, responsibilities and staff roster to maintain efficient service levels during operational hours
  • Provide coaching to ensure high quality service levels are achieved and procedures are correctly applied

The skills required of the Reservation and Ticketing Supervisor are as follows:

Experience and Personal Qualities of a Reservation and Ticketing Supervisor:

  • Managing the reservations team and any escalated queries.
  • Staff rosters during normal working day and holiday periods, ensuring even distribution of workflow
  • Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes
  • Administering airline host systems, including sign-in allocations.
  • Processing payments of airline tickets and adhering to strict reporting guidelines.
  • Dealing with ticket reissues, upgrades, reroutes, lost tickets, etc both telephonically and face-to-face
  • Dealing with groups and allocations in conformance to individual airline contracts
  • Staff recruitment when required, in co-operation with the Head of Aviation
  • Continuous motivation of the team to provide best service
  • Assimilation and distribution of information to the team as appropriate
  • Good general education
  • Training/qualifications in airline reservations, fares and ticketing would be an advantage

Role is usual business hours Monday - Friday

  • In return the company offers the Reservation and Ticketing Supervisor...
  • A generous basic
  • 21 days holiday rising to 30 days
  • Life Assurance (4 x salary)
  • Pension
  • Travel insurance

The Reservation and Ticketing Supervisor role would ideally suit someone with strong ticketing and reservation experience preferably from an airline background.
If you wish to apply for the role of Reservation and Ticketing Supervisor, please click the link below or call Prospects 4 Corporate Travel o n.

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