An exciting opportunity to join the Reservations Centre team to design and deliver skills training for an award winning hotel chain. The role, reporting to the Head of Reservations Centre, will ensure effective and impactful core learning and skills training is designed and delivered across the Reservation Centre teams. The Role We are looking for an experienced and proven trainer to join the team based in Luton to support the reservation teams. The role will require you to: 1. Design and deliver effective and impactful learning and skills training solutions, materials and workshops across the business. 2. Deliver a blend of education, face to face training, experiential learning, e-learning and coaching that appropriate to varying learning styles. 3. Build upon the culture of continuous improvement with training that supports this. 4. Deliver solutions within budget, gather and share qualitative and quantitative feedback and communicate programme success to stakeholders and delegates. 5. Advise and coach managers in the use of the development infrastructure and implement other development systems to ensure people have access to appropriate development systems. What we're looking for Are you a progressive learning and development professional who is always looking to improve? You will need to be providing innovative solutions in a blended environment and used to measuring and communicating ROI levels. You will have Training experience in a sales or commercial environment using the consultative sales technique - ideally within the travel sector.Excellent training, coaching, facilitating and presenting skills with the ability to understand the skills required to drive competitive advantage.Good commercial awareness and ability to interpret financial and non-financial performance information.Highly articulate verbally and in writing with a close attention to detail.Experience of working closely with large teams (especially call centre) and driving effective performance.Able to question and challenge the status quo, making objective recommendations and driving change programmes.