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about 1 year ago
Salary: £15k - 20k per year
Location: London, London City, East London, North London, North West London
Job type: Permanent
Contact: Charlie P4LT
Category: Operations Jobs

The reservations/ administration position is working in the reservations / administration team and  is responsible for processing client booking and dispatching pre and post tour documentation within required deadlines with  high levels of accuracy. As part of the reservations administration team, the role of the Reservations Administrator (RA) is to carry out a variety of administrative tasks and assist in the smooth running of the department in order to ensure that work is completely accurately and in a timely manner.

Reservations/ Administration Duties 

•             Processing booking forms

•             Checking and sending out confirmation and revised invoices

•             Processing of incoming client mail eg insurance details, doctor’s letters and fitness form
•             Preparation and dispatch of: DIs and Final Documents

o             Flight Schedule Change Letters

o             Flight Confirmation Letters

•             Checking of flight e-tickets


Reservations /Administration criteria 

•             Minimum of 1 year travel industry experience (cruise or tour operator preferred)
•             Diploma/degree in travel and tourism preferred

•             GCSE passes (or equivalent) in English & Maths are essential

•             IT literate with a good working knowledge of MS Office

•             Strong ability to multitask and prioritise workload

•             Able to respond quickly and accurately to enquiries/changing priorities

•             Accuracy and working to deadlines are fundamental to the role.

•             Excellent oral and written communication skills

•             Enthusiastic, reliable, self motivated team player

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