Reservations Africa – Leisure Travel Consultant, Up to £25K plus comm, London
Luxury Reservation Consultant required to join knowledgeable reservations team specialising in luxury reservations to Africa The position involves handling telephone and written enquiries from direct clients and travel agents .He/she will talk clients through the brochure tour information required and guide them on the type of tour that suits their requirements. You will also check availability for tours and advise on any specific information requested by the client/agent on set brochure tours or tailor made. He/she will fully research all itineraries, from the information/costings held on our in house FIT system or on file, Galileo for flight information, manuals and guides where necessary. You will also consult with our ground handlers before a quotation finally becomes a booking. The successful person must ensure that clients are advised of likely timescale for this process. All FIT enquiries will be handled as quickly as possible by the Consultants, in line with Company targets. He/she will send all relevant requests to our booking agent or property (varies by product) to instigate the bookings for each segment of any tailor made section of their holiday. You will also follow up any waitlisted or on request sections to make sure the clients is made aware of the status of their booking. Good sales techniques and an excellent telephone manner are required. The position requires attention to detail, the ability to meet tight deadlines and work under pressure whilst maintaining a focus on excellent customer service. Applicants need to be computer literate with good writing/keyboard skills. Previous travel industry and CRS preferred outstanding knowledge of Africa essential.