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8 months ago
New Frontiers
Salary: £19k - 22k per year + benefits
Location: Kingston Upon Thames
Job type: Permanent
Contact: Tia Perry
Category: Ticket Jobs

Reservations & Ticketing Agent

My client is a fast growing and dynamic travel company who due to growth are now looking to expand their team. They are seeking enthusiastic individuals with a passion for travel to play a pivotal role in the business as a Ticketing & Reservations Agent / Ticketing Agent

Ticketing Agent Job Description

  • As a ticketing & reservation Agent, you will be responsible for attending to walk-in customers as well as ticket issuance, re-issues, re-validation, generating EMD in a timely manner.
  • Booking all aspects of travel for your customers including flight, hotels, car hire and more
  • Ensuring that the correct documentation e.g. an invoice is sent to the customer and payment is collected
  • Handling external queries from clients via mail, telephone and making outbound calls
  • Upselling necersary products to benefit the customer
  • Quoting a wide variety of worldwide travel itineraries, selling packaged holidays
  • Liaising with the marketing department for special offers, newsletters and email marketing.
  • Maintaining and developing strong, sustainable relationships with customers
  • Develop and maintain an extensive customer database.
  • Excellent customer service skill and experience using a CRS and CRM
  • General administration, and any other duty as may be assigned to you

Reservations & Ticketing Agent Required Skills

  • Must be proficient in the use of Amadeus GDS, CRS and CRM.
  • Must be able to build rapport and good relationships with customers.
  • Must be proficient in basic computer skills and data entry
  • Must have working knowledge of office equipment; such as copiers, fax machines, and scanners
  • Previous Airline, Travel Agency or Call Centre experience will be considered

Qualification/Experience for the Reservations & Ticketing Agent role:

  • Successful candidates must have the right to live and work in the United Kingdom
  • 1-2 years experience in Reservation & Ticketing and Customer Service
  • Excellent working knowledge of Airline and Amadeus GDS
  • Previous experience in Ticketing with Customer Service within an independent travel/leisure operator is highly desirable.

Please contact Tia directly if you would like more information on this role.

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