1355 jobs - 0 added today
253702 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
11 months ago
New Frontiers
Salary: £19k - 22k per year + benefits
Location: Kingston Upon Thames
Job type: Permanent
Contact: Tia Perry
Category: Ticket Jobs

Reservations & Ticketing Agent

My client is a fast growing and dynamic travel company who due to growth are now looking to expand their team. They are seeking enthusiastic individuals with a passion for travel to play a pivotal role in the business as a Ticketing & Reservations Agent / Ticketing Agent

Ticketing Agent Job Description

  • As a ticketing & reservation Agent, you will be responsible for attending to walk-in customers as well as ticket issuance, re-issues, re-validation, generating EMD in a timely manner.
  • Booking all aspects of travel for your customers including flight, hotels, car hire and more
  • Ensuring that the correct documentation e.g. an invoice is sent to the customer and payment is collected
  • Handling external queries from clients via mail, telephone and making outbound calls
  • Upselling necersary products to benefit the customer
  • Quoting a wide variety of worldwide travel itineraries, selling packaged holidays
  • Liaising with the marketing department for special offers, newsletters and email marketing.
  • Maintaining and developing strong, sustainable relationships with customers
  • Develop and maintain an extensive customer database.
  • Excellent customer service skill and experience using a CRS and CRM
  • General administration, and any other duty as may be assigned to you

Reservations & Ticketing Agent Required Skills

  • Must be proficient in the use of Amadeus GDS, CRS and CRM.
  • Must be able to build rapport and good relationships with customers.
  • Must be proficient in basic computer skills and data entry
  • Must have working knowledge of office equipment; such as copiers, fax machines, and scanners
  • Previous Airline, Travel Agency or Call Centre experience will be considered

Qualification/Experience for the Reservations & Ticketing Agent role:

  • Successful candidates must have the right to live and work in the United Kingdom
  • 1-2 years experience in Reservation & Ticketing and Customer Service
  • Excellent working knowledge of Airline and Amadeus GDS
  • Previous experience in Ticketing with Customer Service within an independent travel/leisure operator is highly desirable.

Please contact Tia directly if you would like more information on this role.

Here are some similar jobs for you to consider...

28 days ago
only 1 hours until close
Junior Travel Reservation Consultant / Agent
South East, Surrey
£20k - £25k
14 days ago
only 14 days until close
Move from Airline Reservations into Business Travel!
Cheshire, Lancashire, Manchester
£20k - £25k
27 days ago
only 23 hours until close
Reservations Consultant
£15k - £20k
25 days ago
only 3 days until close

Email me newest jobs similar to this one

  Back to the top