Reservation Consultant

Our client is a Luxury Travel organisation located in Essex and they are looking for a sales driven, enthusiastic Reservations Consultant to work within their growing call centre.

The responsibilities of the Reservation Consultant are:

• To maintain a high-quality telephone sales service to direct passengers, Travel Agents and Tour Operators.
• To accurately input all data given by passengers at the time of making their booking and ensuring it is complete before finishing the call.
• Whilst most callers do have a specific grade of accommodation that they may wish to book, try to up-sell to a higher grade of accommodation, so working to a tight sales conversion.
• To maintain and deliver a high level of customer service to callers at all times.
• To try and sell ancillary products and additional cruise add-ons to customers.
• To be a team player and also be able to work on your own initiative.
• To achieve monthly sales targets and conversion rates.
• Hold a full clean driving licence as you may be required to attend cruise Embarkations when the passengers join the vessel for their holiday or company sales days where you may be required to assist.
• To be able to fly to some ports where we carry out as some embarkations and the occasional overnight in a hotel beforehand maybe required.
• To be well groomed and dressed in the work place.
• To have a happy, enthusiastic and organised approach to your work, which can be demanding, but rewarding, during peak periods of the season.

The skills required for the Reservation Consultant are:

• Previous travel industry experience is essential
• Cruise experience would be an advantage

The Reservation Consultant role would ideally suit someone that has previous travel industry experience that has a passion for travel