Reservations /Tailor made Head of Department required to join luxury be spoke high end travel company who are looking to expand.
Develop strong relationships with all on the ground to ensure our clients are treated well and we get additional perks through this connection
Implementation of new protocols working hand in hand with the Creative Executives
Working with the Sales Director to train new members of staff.
Designing new itineraries for the website
Contributing with new marketing initiatives to promote more interest in Europe
Utilising our systems for the team’s benefit encouraging higher levels of knowledge on the product available and assisting them in self-development through publishing webinars and videos of relevant properties
Experience and demonstrable success in managing a team establishing relationships and contracts with DMC’s
At least 3 years’ experience working in the travel sector with a proven track record in achieving sales targets and providing high levels of customer service
Excellent relationship building and management skills to quickly engage with a range of clients and colleagues.
Demonstrates a sound understanding and empathy for clients' needs and actively seeks to improve the clients' experience.
Ability to think strategically, but also be action focused.
Precise and efficient written communication
Concise and articulate verbal communications to respond to client and DMC requests
Strong planning and organisation skills to plan and manage the team’s activity.
Sound analytical skills to identify new business opportunities from existing clients and market and competitor analysis.
Well-developed problem solving skills: Pre-empts and seeks to resolve potential problems and issues before they occur.
Demonstrates good judgement in knowing when to act independently and when to escalate an issue to senior management.
IT literacy to effectively use CRM database, email systems, etc.
Well organised, patient and methodical
Ability to actively listen and demonstrate empathy with clients and colleagues.
A logical mind with strong attention to detail to ensure that tasks are completed.
A quick learner – keen to learn and improve knowledge and expertise within a short time period.
Self-motivation and drive to manage own workload at an appropriate pace.
Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
A confident and assured manner with credibility to instil confidence with clients and colleagues.