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10 months ago
Salary: £25k - 30k per year + Commission
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Operations Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Reservations /Tailor made Head of Department required to join luxury be spoke high end travel company who are looking to expand.


  • Develop strong relationships with all on the ground to ensure our clients are treated well and we get additional perks through this connection
  • Implementation of new protocols working hand in hand with the Creative Executives
  • Working with the Sales Director to train new members of staff.
  • Designing new itineraries for the website
  • Contributing with new marketing initiatives to promote more interest in Europe
  • Utilising our systems for the team’s benefit encouraging higher levels of knowledge on the product available and assisting them in self-development through publishing webinars and videos of relevant properties


  • Experience and demonstrable success in managing a team establishing relationships and contracts with DMC’s
  • At least 3 years’ experience working in the travel sector with a proven track record in achieving sales targets and providing high levels of customer service


  • Excellent relationship building and management skills to quickly engage with a range of clients and colleagues.
  • Demonstrates a sound understanding and empathy for clients' needs and actively seeks to improve the clients' experience.
  • Ability to think strategically, but also be action focused.
  • Precise and efficient written communication
  • Concise and articulate verbal communications to respond to client and DMC requests
  • Strong planning and organisation skills to plan and manage the team’s activity.
  • Sound analytical skills to identify new business opportunities from existing clients and market and competitor analysis.
  • Well-developed problem solving skills: Pre-empts and seeks to resolve potential problems and issues before they occur.
  • Demonstrates good judgement in knowing when to act independently and when to escalate an issue to senior management.
  • IT literacy to effectively use CRM database, email systems, etc.

Personal Attributes:

  • Well organised, patient and methodical
  • Ability to actively listen and demonstrate empathy with clients and colleagues.
  • A logical mind with strong attention to detail to ensure that tasks are completed.
  • A quick learner – keen to learn and improve knowledge and expertise within a short time period.
  • Self-motivation and drive to manage own workload at an appropriate pace.
  • Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues.
  • A confident and assured manner with credibility to instil confidence with clients and colleagues.
  • A positive and solution-focused attitude

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