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12 days ago
Travel Futures
Salary: Up to £29,500 + bonus + benefits (Up to £37k)
Location: Central/West End, North London, North West London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Account Manager Jobs, Reservations Jobs, Ski Jobs, Tour Operator Jobs, Travel Manager Jobs

Reservations Manager – Up to £29.5k + bonus + excellent benefits (Total Package up to £37k)

 

Reservations Manager is required by a well-established and respected niche tour operator to drive reservations sales revenue, passenger occupancy and yield targets.  As Reservations Manager you will also recruit, train, lead and manage the Sales and After Sales Teams whilst delivering high standards of customer service

 As Reservations Manager you will:

  • Hit sales and revenue targets through the development and monitoring of Sales Teams to ensure the motivation of sales team whilst delivering high standards of customer service 
  • Manage the sales and after sales teams to ensure that sales performance and conversion rates are monitored and targets met whilst delivering high standards of customer service
  • Initiate, implement and monitor incentives and commission in line with sales targets
  • Initiate and report on proactive sales campaigns, customer satisfaction and customer service levels
  • Deliver upsell campaigns at point of sale and post booking for all products
  • Trouble-shoot with clients and agents with regards to booking issues
  • Ensuring a high level of product knowledge within the sales department

 

The successful Reservations Manager will have strong people management skills, with a proven track record in managing a team or travel consultants.   As Reservations Manager you will have the ability to build and motivate a reservations team to deliver a strong sales performance, without compromising on customer service.  The Reservations Manager will also possess a strong attention to detail and be able to work under pressure.  A passion for ski would be an advantage.

 

To apply for Reservations Manager, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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