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about 1 month ago
Travel Futures
Salary: Up to £45k plus bonus & benefits
Location: East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs, Travel Manager Jobs

Reservations Manager - £45k plus bonus & benefits - London


A Reservations Manager is required to join a dynamic and entrepreneurial company due to continual structural growth and success.  As Reservations Manager within an effervescent office environment you will be responsible for the daily management within the contact call centre, helping to hit personal and group targets, whilst also providing excellent sales and product training.


As the Reservations Manager you will:

  • Overseeing a team of circa 50 sales specialists
  • Liaising with the team leaders to ensure sales targets and all KPI’s are being achieved
  • Monitoring call stats and listening in to sales personnel calls to ensure closing techniques are being used efficiently and call centre time is being utilised to its optimum
  • Liaising with the product team to ensure that the high value and high commission product is being sold in the most effective way
  • Monitoring call centre stats including inbound and outbound calls, number of enquiries being dealt with, profitability, etc.
  • Training the team on all aspects of handling enquiries, closing sales, up selling etc.
  • Organising and facilitating product training and familiarisation trips for the sales team
  • Managing sales team rota’s and progression
  • Monitoring individual and group performance
  • Overseeing best practice and revenue around sales trading
  • Maximising revenue and optimisation of opportunities in the contact centre


The ideal Reservations Manager will have 3+ years’ experience within contact centre sales management and a minimum of 5 years’ experience within the tele-sales industry. As Reservations Manager you will have significant experience working in customer and target focused environments, highly commercially aware leader and self-starter, with good numeracy skills and the ability to motivate a team in high pressured situations and manage change effectively.


Benefits of this role include: corporate discount staff holidays, company trips in the UK and overseas, a competitive package and bonus schedule and also the chance to join the companies share scheme after one years’ service.




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