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about 1 month ago
Travel Futures
Salary: Up to £38k plus bonus and benefits
Location: North London, Luton, Watford, Borehamwood, Potters Bar
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Customer Service Jobs, Reservations Jobs, Tour Operator Jobs, Travel Executive Jobs, Travel Manager Jobs

Reservations Manager – Adventure Travel – Up to £38k – Hertfordshire

 

Reservations Manager for an established & leading Adventure Travel company who pride themselves on their repeat customer base and ethical responsible travel policy.   As Reservations Manager, you will have a key role in the successful operation of the travel company as you will be responsible for the smooth and efficient handling of calls from customers to the Reservations to book travel for individuals and groups.

 

As Reservations Manager you will:

 

  • Manage the day to day running of the travel Reservations including calls, emails and Live-chat
  • Ensure all calls are handled by the travel agents in accordance with agreed quality standards
  • Source and maintain suitable equipment to run the department i.e. callview, call queuing, Live-chat
  • Recruit right people for the right job
  • Complete staff performance reviews and training to maintain service levels and sales, incentivising and rewards high performers
  • Measure and monitor performance of the department including sales conversions
  • Regular involvement and contact with Sales and Marketing department
  • Management of Staff rotas and continually review and plan the Reservations resource requirements against existing and new campaigns based on forecasted call volumes
  • Maintain department budget
  • Monitoring and reporting staff sickness and holidays.

 

The successful Reservations Manager will be well organised, efficient and self-motived with experience of leading teams, motivating others and achieving commercial goals.  The Reservations Manager will have experience of working in the travel industry or in a customer facing environment dealing with customer service and sales in a Reservations/over the phone environment.  This is an excellent opportunity to join a highly desirable company that you will be proud to work for.

 

 

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