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9 months ago
C&M Travel Recruitment
Salary: Up to £25000.00 per annum + commission
Location: Kent
Job type: Permanent
Contact: Sarah Smith
Sector: Travel
Category: Tour Operator Jobs

Reservations and Operations Executive - Worldwide £25K OTE £30k Kent

Working in a small team, you will be dealing with inquiries and looking to advise members & customers on the best options for them. To drive sales and provide a high level of customer service at all times. To assist in the preparation, booking, organisation and operation of the holidays.

Reservations and Operations Executive - Role and Responsibilities

  • Generate bookings to enable the Worldwide business to achieve its sales & revenue targets
  • Develop a full understanding of the Worldwide product, to be able to confidently advise customers of their holiday options
  • Key point of contact for all Worldwide customers from their initial enquiry, booking and payment through to making the necessary travel, hotel and transfer arrangements for their holidays and assisting customers pre & post departure
  • Ensuring all bookings and customer details are accurately recorded in the TMS reservation system and that the appropriate booking documentation is sent to the customers
  • Responsible for the administration of bookings for Worldwide including liaising with suppliers to make and confirm bookings, preparing holiday documentation and ticketing and dealing with changes from suppliers and/or customers
  • Assist the Product Manager with the set-up & maintenance of holidays in the TMS reservation system
  • Responsible for handling, & resolving where possible, customer complaints (written & telephone) and the handling of responses to customers
  • Liaise with suppliers and representatives as required, to ensure the holidays operate smoothly, establishing good relationships & cooperative communications with them
  • Support the Product Manager with the development and promotion of the Worldwide product, liaising with internal departments as required
  • Provide cover and deputise for the Product & Contracts Manager
  • Attend travel shows to promote the worldwide products

Reservations and Operations Executive - Key Skills/Experience

  • Strong sales skills to convert enquiries into bookings
  • Experience in Travel Sales
  • Strong people skills - friendly and a team player
  • Excellent telephone manner and customer service skills with experience of customer care / complaint handling and resolution
  • Excellent verbal and written communication skills plus excellent numeric ability
  • Professional fluency in English, both written and spoken
  • Passion for travel and for working in the travel industry
  • Highly organised
  • Excellent attention to detail
  • Ability to deal with a range of tasks with conflicting priorities
  • Flexible attitude to working in a dynamic environment and the ability to work under pressure and to deadlines, adapting to new systems and procedures as required
  • Able to work on own initiative

Additionally the successful candidate will have to demonstrate the following:

  • Good destination knowledge of Australia, New Zealand, USA, Canada and Southern Africa
  • Experience of booking long haul flights & stopovers
  • Passion and enthusiasm for all aspects of the business, as the role will be exposed to a variety of areas, with the potential for career development as the business grows

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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