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20 days ago
Travel Futures
Salary: Up to £40k plus bonus & benefits
Location: East London, North London, South West London, West London
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Telesales Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs, Travel Manager Jobs

Reservations Sales Manager – Up to £40k (OTE£50k) – Central London


Reservations Sales Manager is required by one of the UK’s fastest growing businesses to join its dynamic and fast paced travel sales team.  As Reservations Sales Manager you will be responsible for assisting the Head of Call Centre to run a busy and high pressured call centre of over 45 sales agents, assisting in the day-to-day management of the call centre; with a focus on enquiry distribution and inbox management, individual and group targets.


As Reservations Sales Manager you will:  

  • Liaising with the team leaders and Sales Manager to ensure sales targets are consistently being hit
  • Monitoring call centre stats including inbound and outbound calls, listening to random calls to ensure that QA is being followed and maintained number of enquiries being dealt with, profitability etc.
  • Monitoring and managing the inbound enquiries to ensure they are being dealt with properly, profitability, chase ups etc
  • Reporting on the daily distribution of enquiries, the daily totals and segmentations of those enquiries
  • Managing of the team rotas and shift patterns
  • Being solely responsible for the running of the call centre in the Sales Manager’s absence and on weekends when necessary


As Reservations Sales Manager you will be experienced in working in a travel call centre able to lead by example with excellent people management skills as well as strong commercial acumen who is able to keep calm and lead by example in high pressure situations.  As Reservations Sales Manager you will have a strong work ethic, a willingness to learn and a flexibility to adapt.



To apply for Reservations Sales Manager, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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