5 months ago
Business Travel Supervisor required now for an ever expanding Travel Management Group based in the City of London. Are you an experienced Business Travel Team Leader or Supervisor looking for a new start? Are you a Senior Business Travel Consultant seeking that step up to management? This is an excellent opportunity for an experienced lead agent or supervisor looking for their next step.
As the Reservations Supervisor you will be accountable for the consistent delivery of excellent service to all of the clients. You will provide a dynamic leadership approach for all customer service functions, ensuring that excellent customer service is delivered and prioritised by our business.
Key Accountabilities will include:
*Day to day operational running.
*Setting and communicating operational service standards in accordance with company policy and objectives.
*Identifying and agreeing individual and team service targets and performance objectives that will support the business in achieving its overall business goals.
*Monitoring and reviewing all performance indicators, taking appropriate action when performance standards are not achieved.
*Establishing and implementing best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed. Manage the Helpdesk and assign tickets accordingly.
*Promoting and maintaining a "Customer First" culture in all areas, so that service standards are prioritised and everyone is committed to the on-going achievement and improvement of service standards.
*Working closely with other departments to ensure that operational service standards are fully integrated with every other business function so that clients receive a "seamless" service.
*Handling customer complaints and service failures and making sure they are resolved as quickly as possible.
*Deputise for the Head of Customer Services as required.
To be successful in this post of Reservations Supervisor:
*You will have previously lead a corporate travel team as a Lead Agent, Business Travel Team Leader or Supervisor.
*Have a proven track record of providing customer service within a B2B environment.
*Full user experience on the GDS Galileo system
*Qualifications including VA Fares & Ticketing Level 1 & 2 or equivalent
*Thorough knowledge and understanding of how corporate travel fares are built.
*Knowledge and understanding of operational processes
OTHER USEFUL INFORMATION:
The role is working Monday to Friday, standard office hours, based at their Central London offices
For the successful candidate there will be a competitive annual salary and company benefits package which will be discussed at interview stage.
To apply for the position of Business Travel Reservations Supervisor
Click 'Apply' now and submit your CV.
Darren Cole - Senior Account Manager
Due to the volume of applications received, only suitable candidates will be contacted.
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