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about 1 month ago
Salary: Salary Up To £27k
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Business Travel Jobs, Ticket Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Reservations Ticketing Agent, North London, Excellent salary plus commission

Our client is specialises in luxury leisure and business travel, they are seeking a talented Reservations Ticketing Agent to join their busy office in North London.

Key Responsibilities of the Reservations Ticketing Agent are:

  • Manage and issue the airline reservation tickets of both the assigned Leisure & Business accounts within deadlines
  • Managing online bookings made through the website & maximise conversion.
  • Issue all variable fares, refunds and re-validations for tickets purchased as necessary
  • Arrange & issue EMD’s for excessive baggage, seat reservations and similar situations
  • Processing automated ticket refunds (e.g. cancellations) through BSP or GDS.
  • Help resolve problems related to ticketing, waitlists, seat selection, special requirements, cancellations and upgrade quotes where necessary
  • Monitor queues and work alongside schedule changes. Respond to clients in a timely manner for changes/cancellations on their flight reservations
  • Investigating and responding to ADM's - Ensuring the follow up of any ADM's is carried out as required.
  • Support accounts in dealing with invoicing queries and discrepancies & liaise with airlines where necessary.
  • Managing and distributing special fares to the relevant internal departments
  • Out of call service in case of emergencies

Skills & Experience required for the Reservations Ticketing Agent role are:

  • Proficiency in a GDS – Amadeus
  • Minimum 12 months experience in Airlines Fares & Ticketing .
  • Understanding the main aspects of IATA ticketing rules
  • Excellent Communication Skills
  • Professional telephone manner
  • Strong PC skills

To apply for the Reservations Ticketing Agent role, please click on the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV and receive job alerts and see all of our current vacancies.

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