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5 months ago
Salary: Salary Up To £25k
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Business Travel Jobs

Reservations Ticketing Agent, North London, Excellent salary plus commission

Our client is specialises in luxury leisure and business travel, they are seeking a talented Reservations Ticketing Agent to join their busy office in North London.

Key Responsibilities of the Reservations Ticketing Agent are:

  • Manage and issue the airline reservation tickets of both the assigned Leisure & Business accounts within deadlines
  • Managing online bookings made through the website & maximise conversion.
  • Issue all variable fares, refunds and re-validations for tickets purchased as necessary
  • Arrange & issue EMD’s for excessive baggage, seat reservations and similar situations
  • Processing automated ticket refunds (e.g. cancellations) through BSP or GDS.
  • Help resolve problems related to ticketing, waitlists, seat selection, special requirements, cancellations and upgrade quotes where necessary
  • Monitor queues and work alongside schedule changes. Respond to clients in a timely manner for changes/cancellations on their flight reservations
  • Investigating and responding to ADM's - Ensuring the follow up of any ADM's is carried out as required.
  • Support accounts in dealing with invoicing queries and discrepancies & liaise with airlines where necessary.
  • Managing and distributing special fares to the relevant internal departments
  • Out of call service in case of emergencies

Skills & Experience required for the Reservations Ticketing Agent role are:

  • Proficiency in a GDS – Amadeus
  • Minimum 12 months experience in Airlines Fares & Ticketing .
  • Understanding the main aspects of IATA ticketing rules
  • Excellent Communication Skills
  • Professional telephone manner
  • Strong PC skills

To apply for the Reservations Ticketing Agent role, please click on the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV and receive job alerts and see all of our current vacancies.

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