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6 months ago
C&M Travel Recruitment
Salary: £22000.00 - £26000.00 per annum
Location: Fareham
Job type: Permanent
Contact: Sarah Smith
Category: Operations Jobs

Resort Operations Co-ordinator - Hampshire - £22-26k

This successful Tour Operator based in Hampshire are embarking on a period of growth and a new role has been introduced to ensure consistent customer delivery and efficiency across their resort operations. A diverse role for a highly organized individual who acts as a key link between management within the business and resort managers and representatives in the destinations served. Reporting into the Customer Manager this exciting role offers the opportunity to bring new ideas, drive success and be part of an exciting future within a specialist Tour Operator.

The role is predominantly based in the UK however overseas travel will be required.

Resort Operations Co-ordinator - Key Responsibilities:

  • Review and develop current processes, procedures and logistics for efficient operations. Ensure we have operational uniformity across our resort teams in all destinations.
  • Coordinate & provide operational support, both within and out of office hours, for the resort teams across the whole program.
  • Ensure that the correct resource level is in place within each resort and that staff are recruited (as required), trained and supported in order to perform their duties.
  • Undertake ongoing communications, monitor KPI's and drive initiatives with and for resort managers/staff to eradicate issues that may impact upon service delivery.
  • Undertake ongoing performance monitoring and working with UK management to assess where changes or efficiencies are required.
  • Liaise with Ground Agents where these are utilized, ensuring that the resort operation and service is consistent to resorts where own staff are in place.
  • Design and create written processes for operational issues including delays, diversions and major incidents.

Resort Operations Co-ordinator - Skills & Experience

  • They are looking for someone who has experience in managing or influencing others and can communicate effectively at all levels within the business and remotely.
  • You will be enthusiastic and motivated to drive positive change forward, whilst emulating their core values and brand. Additional required attributes include: -
  • Excellent communicator
  • Innovative and able to effectively implement change
  • Proactive and forward thinking
  • Adaptable and able to work under pressure
  • French or Italian language is desirable
  • Able to travel overseas as required

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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