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8 days ago
Firmdale Hotels
Salary band: Any
Location: London
Job type: Permanent
Contact: Firmdale Hotels
Category: Bar Jobs
Job Type: Permanent

Location: London

Salary: Competitive

Start Date: ASAP

Duration: N/A


We are currently recruiting for a Restaurant Reservations Agent to join our highly successful team.

Your main responsibility as a Restaurant Reservations Agent will be to take restaurant and bar reservations and organise the table plan to hand over to the supervisors for the shift. Understanding what it means to deliver exceptional customer service and be able to exceed guest's expectations is imperative in this role. You should be confident in your knowledge of what the restaurant and bar can accommodate, and be at ease with the menu and daily specials.

Main Duties:

Taking detailed and complicated reservations
Organise the table plans to maximise the volume of tables and sittings available
Type and print all the daily specials for the team to use throughout the service
Confidently describe menu to the guests when required
Awareness of daily bookings and acknowledge guests on arrival
Maintain and deliver consistent Firmdale standards


Previous experience as a Host or Restaurant Reservationist in a 5* hotel or luxury restaurant
Excellent telephone manner
Superb attention to detail
Exceptional organisational skills
The ability to work well under pressure and in a busy environment
A good approach to teamwork and ability to manage a multiple bookings
Resilience and drive to get things right first time
Experience using Open Table and Micros is desirable

Hours required:

As a Restaurant Reservations Agent you will work 45 hours per week on a flexible rota, where some weekends will be required.

To apply for the role of Restaurant Reservations Agent:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that's from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.

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