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4 days ago
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Retail Account Coordinator - London


ESPA
Salary band: Any
Location: London
Job type: Permanent
Contact: ESPA
Category: Business Development Jobs
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RETAIL ACCOUNT COORDINATOR

REPORTING TO: RETAIL DEVELOPMENT MANAGER

PRIMARY OBJECTIVE

To be a brand ambassador and team leader within the ESPA retail site with accountability to deliver the retail sales performance, the presence of ESPA within the store and to actively seek opportunities to maximise all aspects of the business. Provide excellent customer service, in line with our luxury brand, through retail product selling and the delivery of exceptional ESPA treatments. Create and maintain positive working relationships with store managers.

KEY RESPONSIBILITIES

SALES AND BUSINESS DEVELOPMENT


Drive retail sales for your counter to achieve target - monthly, quarterly and yearly.
Monitor sales through AS, AUS and Data Capture.
Actively recruit new customers and encourage customer loyalty through the creation and implementation of a an Events calendar/Business Plan and monthly beauty room, acquiring bookings for planned activity
Plan on counter and off site activity. On counter activity should occur daily when possible.
Engage each customer with skin analysis.
Proactively monitor and manage stock levels of key products - communicating issues to your line manager and store management.


WORKING RELATIONSHIPS


Manage daily operational contact with ESPA through weekly calls and daily email checks.
Create and maintain professional working relationships with all contacts in your store.


BRAND IMAGE


Ensure that ESPA merchandising and hygiene standards are consistently maintained
Ensure the current ESPA marketing focus is displayed with the appropriate collateral.
Plan events in line with ESPA guidelines.
Ensure you consistently adhere to the ESPA Grooming guidelines.


CUSTOMER SERVICE


Provide excellent customer service, in line with our luxury brand, through retail product selling and the delivery of exceptional ESPA treatments that revitalise the face, body and mind and provide a memorable client experience.
Promote a professional, warm and genuine Customer first' service culture, leading by example at all times.


SELF-LEADERSHIP


Maintain the highest professional standards when communicating internally and externally
Be self-aware - consider your attitude, personal body language, tone of voice, communication style and grooming at all times.
Demonstrate a commitment to on-going training and personal development.
Ability to work flexible hours (set shifts) in line with the opening hours of the store.
A qualified therapist with previous experience of delivering treatments.
RETAIL ACCOUNT COORDINATOR

REPORTING TO: RETAIL DEVELOPMENT MANAGER

PRIMARY OBJECTIVE

To be a brand ambassador and team leader within the ESPA retail site with accountability to deliver the retail sales performance, the presence of ESPA within the store and to actively seek opportunities to maximise all aspects of the business. Provide excellent customer service, in line with our luxury brand, through retail product selling and the delivery of exceptional ESPA treatments. Create and maintain positive working relationships with store managers.

KEY RESPONSIBILITIES

SALES AND BUSINESS DEVELOPMENT


Drive retail sales for your counter to achieve target - monthly, quarterly and yearly.
Monitor sales through AS, AUS and Data Capture.
Actively recruit new customers and encourage customer loyalty through the creation and implementation of a an Events calendar/Business Plan and monthly beauty room, acquiring bookings for planned activity
Plan on counter and off site activity. On counter activity should occur daily when possible.
Engage each customer with skin analysis.
Proactively monitor and manage stock levels of key products - communicating issues to your line manager and store management.


WORKING RELATIONSHIPS


Manage daily operational contact with ESPA through weekly calls and daily email checks.
Create and maintain professional working relationships with all contacts in your store.


BRAND IMAGE


Ensure that ESPA merchandising and hygiene standards are consistently maintained
Ensure the current ESPA marketing focus is displayed with the appropriate collateral.
Plan events in line with ESPA guidelines.
Ensure you consistently adhere to the ESPA Grooming guidelines.


CUSTOMER SERVICE


Provide excellent customer service, in line with our luxury brand, through retail product selling and the delivery of exceptional ESPA treatments that revitalise the face, body and mind and provide a memorable client experience.
Promote a professional, warm and genuine Customer first' service culture, leading by example at all times.


SELF-LEADERSHIP


Maintain the highest professional standards when communicating internally and externally
Be self-aware - consider your attitude, personal body language, tone of voice, communication style and grooming at all times.
Demonstrate a commitment to on-going training and personal development.
Ability to work flexible hours (set shifts) in line with the opening hours of the store.
A qualified therapist with previous experience of delivering treatments.

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