River Cruise Consultant
To £25K + Bonuses and Benefits
My client is a luxury high end river cruise company based in Surrey whose product is focused on deliverying an unforgettable river crusing experience within Europe, Asia and Africa.
Due to expansion, they are now looking to recruit a River Cruise Consulat to join their reservations and customer servives team.
Candidates for this role must have a good phone manner with exceptional customer service experience gained within the travel industry.
River Cruise Consultant Responsibilities Include:
Answer all telephone calls promptly and courteously
Deal with enquiries professionally and efficiently
Ensure that the full booking process is adhered to including sending step letters and making concierge calls
Add and quote air to match the cruise itinerary
Keep files, booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
Chase options and balance payments
Attend and host ship visits
Attend and host client/agent functions
Develop personal relationships with clients/suppliers
River Cruise Consultant Experience Required
Previous Reservations/customer service experience within the travel industry
Professional telephone manner
Attention to Detail
Good organisational and administration skills
River Cruise Consultant Salary and Benefits
Base salary to £25,000 + Bonus depending on experience
20 days holidays + 8 bank holidays
PMI, critical illness, life assurance
Annual free cruise benefit
To apply for the River Cruise Consultant role, please or call me onfor additional information.