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4 days ago
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Firmdale Hotels

Room Attendant


Firmdale Hotels
Salary: Competitive
Location: London
Job type: Permanent
Contact: Recruitment
Category: Hotel Jobs
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We are currently recruiting for a Room Attendant to join our busy housekeeping team within one of
our stunning hotels. Best known for stylish décor, plush furnishings and decadent interiors, Firmdale Hotels is truly a magnificent place to work in housekeeping. Each exquisite room is custom designed with unique furniture, colour schemes and layouts. Therefore it is imperative that our attendants are highly attentive to detail and committed to ensuring that perfection is maintained throughout. Forget the monotony of routine, cleaning the same room time after time, in our hotels each room, each fabric and each layout requires attention as individually tailored as the room itself.

To be successful in your application for the position of Room Attendant, you must possess the 
following: 

  • Essential Previous experience as a Room Attendant
  • A proven track record and background in 4* and 5* properties
  • Flexibility with hours
  • Excellent customer service skills for guest interaction
  • Ability to work as part of a team to ensure a productive environment
  • Good command of the English language
  • Superb attention to detail
  • The right to work in the United Kingdom

Room Attendant Hours: 40 hours per week (5 days out of 7 including weekends)

Company Info
Firmdale Hotels is an award winning hotel group. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.
Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms
containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want
to be noticed and recognized for your individual contribution then this is the company for you. As a
result of our success we are a rapidly expanding group and therefore are able to offer excellent career progression along with individually tailor made career development plans.

The behaviours we value at Firmdale are;
• Positive can do attitude, Enthusiastic and passionate, Consistently professional, Friendly and
Attentive, Interested and Driven and Genuine/Loyal/Honest 

The behaviours our managers will demonstrate are;
• Genuine care for their people, Customer focused, Involve people and Empower, Show consistent appreciation, Show real trust, Listen and Act, Give clear expectations, Encourage teamwork, Driven/Passionate and Ensure work is fun.

Benefits for working for Firmdale;
• Extensive training and development opportunities, Career planning and progression.
• Competitive salaries
• Free Dry Cleaning for uniforms and discounted dry cleaning for employees personal items
• Meals on duty
• Incremental Holiday starting at 20 and going up a day each year to 25 days.
• Experience Vouchers (which are redeemable during your employment)

Incentive Schemes;
• Departmental Incentive Schemes
• Recruitment Incentive Scheme
• Employee of the month/year awards

Why should you choose Firmdale?
At Firmdale we work towards the highest levels of guest satisfaction, as such you will be part of an
award winning team who take service to another level. We are a market leader and a rapidly expanding Company that can offer fantastic career opportunities. To facilitate our expansion we have a policy to wherever possible, promote from within. At Firmdale, each individual employee is valued – here you are not just another number, you are key to our future success.

We offer a fantastic spectrum of training opportunities. The training available ranges from soft
management to detailed technical skills; examples of these are Train the Trainer, Leadership, Learning Academies and much more.
Firmdale is a Company you will be proud to work for. We are individual, stylish, modern and elegant.
In recognition of our commitment to investing in our people we have won the following awards;
• Winner Springboard Award for Excellence - "Best career progression" 2007
• Winner Training Journal "Best customer service initiative" 2008
• Winner Springboard Award for Excellence - "Best initiative to attract people into management"
2008
• Winner Queens Award for Enterprise 2000, 2006, 2009
• Winner Excellence in Human Resources with HR in Hospitality 2009
• Winner CIPD People Management Award for “Employee Engagement” 2009
• Winner Hotel Excellence Awards "Excellence in Customer Service" 2010

We are currently recruiting for a Room Attendant to join our busy housekeeping team within one of
our stunning hotels. Best known for stylish décor, plush furnishings and decadent interiors, Firmdale Hotels is truly a magnificent place to work in housekeeping. Each exquisite room is custom designed with unique furniture, colour schemes and layouts. Therefore it is imperative that our attendants are highly attentive to detail and committed to ensuring that perfection is maintained throughout. Forget the monotony of routine, cleaning the same room time after time, in our hotels each room, each fabric and each layout requires attention as individually tailored as the room itself.

To be successful in your application for the position of Room Attendant, you must possess the 
following: 

  • Essential Previous experience as a Room Attendant
  • A proven track record and background in 4* and 5* properties
  • Flexibility with hours
  • Excellent customer service skills for guest interaction
  • Ability to work as part of a team to ensure a productive environment
  • Good command of the English language
  • Superb attention to detail
  • The right to work in the United Kingdom

Room Attendant Hours: 40 hours per week (5 days out of 7 including weekends)

Company Info
Firmdale Hotels is an award winning hotel group. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.
Quality is what we are all about at Firmdale and that’s from our individually designed bedrooms
containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want
to be noticed and recognized for your individual contribution then this is the company for you. As a
result of our success we are a rapidly expanding group and therefore are able to offer excellent career progression along with individually tailor made career development plans.

The behaviours we value at Firmdale are;
• Positive can do attitude, Enthusiastic and passionate, Consistently professional, Friendly and
Attentive, Interested and Driven and Genuine/Loyal/Honest 

The behaviours our managers will demonstrate are;
• Genuine care for their people, Customer focused, Involve people and Empower, Show consistent appreciation, Show real trust, Listen and Act, Give clear expectations, Encourage teamwork, Driven/Passionate and Ensure work is fun.

Benefits for working for Firmdale;
• Extensive training and development opportunities, Career planning and progression.
• Competitive salaries
• Free Dry Cleaning for uniforms and discounted dry cleaning for employees personal items
• Meals on duty
• Incremental Holiday starting at 20 and going up a day each year to 25 days.
• Experience Vouchers (which are redeemable during your employment)

Incentive Schemes;
• Departmental Incentive Schemes
• Recruitment Incentive Scheme
• Employee of the month/year awards

Why should you choose Firmdale?
At Firmdale we work towards the highest levels of guest satisfaction, as such you will be part of an
award winning team who take service to another level. We are a market leader and a rapidly expanding Company that can offer fantastic career opportunities. To facilitate our expansion we have a policy to wherever possible, promote from within. At Firmdale, each individual employee is valued – here you are not just another number, you are key to our future success.

We offer a fantastic spectrum of training opportunities. The training available ranges from soft
management to detailed technical skills; examples of these are Train the Trainer, Leadership, Learning Academies and much more.
Firmdale is a Company you will be proud to work for. We are individual, stylish, modern and elegant.
In recognition of our commitment to investing in our people we have won the following awards;
• Winner Springboard Award for Excellence - "Best career progression" 2007
• Winner Training Journal "Best customer service initiative" 2008
• Winner Springboard Award for Excellence - "Best initiative to attract people into management"
2008
• Winner Queens Award for Enterprise 2000, 2006, 2009
• Winner Excellence in Human Resources with HR in Hospitality 2009
• Winner CIPD People Management Award for “Employee Engagement” 2009
• Winner Hotel Excellence Awards "Excellence in Customer Service" 2010


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