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11 months ago
Erna Low
Salary: £18k - £20k depending on experience
Location: London, Central/West End, City, South East
Job type: Permanent
Contact: Recruitment
Category: Admin Jobs

Erna Low is looking for a Sales & Administration Executive to join the team. This is a fantastic opportunity for someone looking to start a career within the ski industry with a really fun and social team based in SW London.  The company has been selling ski holidays for over 80 years and the current team includes a number of long service staff.

The successful candidate will have a passion for the ski industry. Initially this is for a short term contract until March 31 2017.

This list includes (but is not limited to) some of specific tasks you will be required to do. 

Sales & Administration

  • Answering calls and emails from prospective and existing clients, making and confirming reservations, taking payments, adding extras, booking travel etc.

  • Being the face/voice of the company on the telephone and email providing and researching information to ensure that accurate information given out

  • Running daily accommodation booking reports and weekly accommodation arrival reports and ensuring all bookings are confirmed correctly

  • Stopping, opening and amending the sales to ensure accommodation is correctly available to be booked online and by the sales team

  • Uploading special offers onto the reservations system and to the website

  • Actively selling additional extras to clients, correctly adding them to the system and invoicing

  • Booking and running weekly reports for taxi transfers, ski hire, ski passes and ski school.

Other General Duties

  • Dealing with client complaints and issues which may arise throughout the season 

  • Assisting with ticketing client’s holidays

  • Completing client’s holiday information on their destination

  • Helping the accounts department investigate incorrect costs

  • Correcting any mistakes made in the booking process

  • Sending out post and assisting with mailings


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