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10 months ago
Magpie Recruitment
Salary: £25k per year
Location: London
Job type: Permanent
Contact: James Cox
Category: Admin Jobs

Sales and Guest Relations


  • Primary responsible for the sales and guest relations and all associated products
  • Converting enquiries into bookings from telephone and online leads as well as managing the online booking system
  • Dealing with all external agents which includes (but not limited to) keeping any prices up to date, alerting them to changes in product and including finding new agents
  • Looking after guests from their initial call to their arrival date on holiday
  • Managing all post sales administration including reviews &customer queries and complaints
  • Liaising with property owners and managers both in the UK and abroad
  • Creating and maintaining supplier relations
  • Providing accurate monthly reports on sales and keeping a note of all enquiries
  • Product development to help source new and exciting properties
  • To be fundamental in the integration of a CRM system into Inn Style, Outlook, Finance Systems
  • Working closely with marketing and BD team to acquire new properties through strategic advertising, building of local connections – maintaining and chasing these leads until completion of contract
  • Manage all marketing channels (Airbnb / Owners Direct / Trip Advisor / Expedia etc) on a daily basis to ensure all information is correct – changing pricing, photos and local information where necessary so it aligns with all marketing & press activity

This will involve

  • Manage all sales & bookings from inception to confirmation of final booking payment via phone, instant chat & email helping clients through the entire booking process
  • Up- selling all company products
  • Working alongside a proactive team
  • Managing and working with our software developers to ensure we have the right tools to operate
  • Learning and helping to develop new software
  • An opportunity to develop and steer your career in the direction you want
  • Opportunity to work alongside the Alpine sales team selling luxury ski holidays around the world

Applicants should

  • Have experience working in sales and guest relations for a luxury UK market
  • Have an impeccable telephone manner
  • Be able to demonstrate attention to detail in their work
  • Be looking to develop their career
  • Motivated and excited by the travel business
  • Be proactive and able to self-manage in the office
  • Be able to think on their feet and creatively
  • Be able to work well in a team
  • Have an interest in IT development and the short stay letting business

Reporting to Director of Sales

Compensation details

  • Competitive Salary
  • Familiarisation trips
  • Travel discounts on our portfolio
  • Uncapped commission
  • Working with exceptionally creative people
  • Opportunity for career development and coaching
  • Pension
  • Travel Insurance

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