Job Title – Sales Advisor
Department – Sales
Based – Royal Wootton Basset, Wiltshire
Reporting to – Sales Manager
Salary – Up to £35,000 basic dependant on experience, plus generous uncapped commission with earning potential of up to £80,000 per annum.
Benefits - Opportunity to earn great commission + Pension contributions + Medical Benefit + free car parking
Contract – Full time, permanent. The role includes working at weekends and evening working on a rota basis.
About Imagine Cruising
Started trading in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Cruising are experts in creating Cruise and Stay Holidays and are now selling over 50,000 holidays a year with turnover in excess of £140m with industry beating margin and profit metrics.
Our Head Office is in the UK with a team of 135 and we are now trading in Cape Town, South Africa and Australia (Total employees: 250)
In 2015 Dnata Travel, a division of the Emirates Group, took a 51% stake in Imagine Cruising and we have a confident 5-year growth plan.
At Imagine Cruising we pride ourselves on our professional sales team.
As we continue to grow, we are looking for a dynamic, highly driven and focussed person who loves sales and can demonstrate their ability in achieving KPI’s. In this role there may be future opportunity to travel to one of our offices overseas if you are eager to learn and you have the ability to sell the amazing holidays we provide to our customers. Sales is the first part of the customer journey with Imagine Cruising, therefore we are looking for an individual who has the required passion and skill to provide excellent service to our potential customers.
To service inbound sales calls and understand the customers’ needs, build rapport and offer expert cruise and land holiday solutions
Provide excellent service to all of our customers, adapting the approach taken for each call.
Create fantastic customer engagement, understand the customer’s requirements, pitch and close the sale
Cross sell when required
Meeting, or exceeding, company KPI’s for conversion
Making accurate cost calculations, and providing customers with quotations quickly and efficiently
Produce accurate administration work to complete booking process
Work pro-actively as part of a large team of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving and dynamic environment
Work effectively with other departments to ensure understanding of products
Highly motivated sales person who is results orientated, driven to accomplish goals and have a high degree of self –motivation
Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations
Proven sales history with high conversion and exceeding KPI’s
The ability to identify with customers, establish rapport and build relationships.
The ability to adapt style to provide the customer with a personalised service
Must be able to organise themselves in order to achieve targets/KPI’s
Takes responsibility for actions and results
Has the ability to thrive under pressure
Can demonstrate resilience and focus on opportunities, high quality and business profit.
Has excellent communication and listening skills
Can be flexible in approach and able to work weekends and extended or additional hours to suit business requirements.
Must have experience of call centre sales or travel sales
Great attention to detail
Good working knowledge of Excel, Word, Outlook and the internet.
Travel industry experience would be beneficial but not essential. Full training will be given to the successful candidate.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.