We are looking for an experienced, passionate and  driven Sales Operations Manager based in London . The Sales Operations Manager will have a critical impact to the inner workings of a growing sales organisations and the strategies, processes and operational systems that support its growth. The ability to present data-driven narratives and influence leadership is very important to this role. The SOM will monitor, motivate and coach a team of Travel Executives to ensure an exceptional and consistent standard of guest service is delivered through meticulous attention to detail thereby delivering accuracy in our documentation, invoicing and booked services.

Sales and Operations Manager Job Description:

• Manage goal setting and achievement of the team
• Be responsible for developing a culture of accuracy across the sales entities
• Recognise, develop and implement process improvements within the sales organisation to drive efficiency
• Create a collaborative environment between operations and sales that fosters accuracy, innovation and learning
• Report on results, analyse trends and suggest improvements
• Create, maintain, report and analyse weekly, monthly and quarterly reports, dashboards and KPIs in support of driving and meeting accuracy and guest satisfaction initiatives
• Drive adoption of tools and dashboards to keep our operational approach simple
• Work as a business partner to help align other functions such as marketing, product, finance with sales operations
• Perform booking analytics to ensure the right resources are applied accurately at busy pre-departure periods
• Deliver a standard mapped process which is closely adhered to from all in the TE community
• Dovetailing operational requirements with the Travel Consultant’s sales responsibilities ensuring efficiency and accuracy
• To ensure the TEs diligently adhere to operational process and to respond to instances where this isn’t being followed by the team, involving the People team where necessary
• Train new team members in all administrative procedures, product and systems and be a main point of contact for help and questions from the immediate team and wider company
• Work closely with the Guest Feedback Co-Ordinator assisting on any complaints relating to documentation and booked accuracy
• Operational planning for the next financial year in terms of headcount, financial plan attainment and operational assignments

Sales Operations Manager Requirements:

At least two years of operational management experience in the travel industry.