David Urquhart Sky Travel is recruiting for a Sales Manager to oversee its busy call centre.
Responsibilities will include :
Ensuring sales enquiry conversion rates are maximised
Motivate and engage with sales staff
Promote team work
Identify and address training requirements
Ensure organisational processes and procedures are followed
Ensure customer service standards are maintained
Handle basic customer service issues
Liaise with and report to senior managers and directors
The Sales Manager will be expected to lead by example, so a record of achieving and surpassing sales targets within the leisure travel industry is essential. Previous experience of leading / managing a sales team would be an advantage, but candidates with the necessary industry experience and looking to take a first step into management will certainly be considered. The successful candidate will demonstrate a sound knowledge of the product type we offer, be familiar with relevant reservation systems, be self-motivated and driven to maximise sales.
This is a full time, permanent position consisting of 37 hours per week, working any 5 days in 7.
Salary - c£25k plus performance related bonus