The Company is tremendously exciting. Our client believes their luxury brand to be a step above the rest and they are now looking to appoint a Sales Manager with first-hand experience of the luxury travel market. The role will be charged with growing the sales revenue by influencing and driving the company’s sales strategy forward and increasing our client’s market share within luxury sales. Our client is seeking an effective, persuasive and committed Sales Manager with solid background within luxury travel. The role will work alongside the MD and FD, planning company strategy, delivery of sales performance & KPI’s continuously in line with the travel brand’s commercial and business goals.
Role & Responsibilities:
Adopt a hands-on approach, you’ll establish, manage and mentor the sales and customer service teams
Inspire to drive sales and focus on improving customer experience
Liaise with the MD and FD, you’ll create a sales strategy that focuses on increasing market share within luxury bespoke sales
Contribute to the development of sales strategies and setting of sales & service targets
Manage the teams’ overall performance: A balance between efficiency and happiness
Transfer of Knowledge: You need to ensure that your team members are on top of their game and contribute towards a positive working environment
KPI Management: Assess, complete, communicate and manage Team KPI’s
Manage a pre agreed percentage of the teams’ calls are audit them on a weekly basis to maintain Quality levels and develop performance improvement measures
Liaise with team leaders, operatives and third parties to gather information and resolve issues
House Rules and Disciplines: ensure all basic house rules are adhered to, and manage any misconduct appropriately
Keeps up to date with luxury travel products and competitors
Sales lead management experience, gained at mid/senior level in luxury travel bespoke sales is essential
An understanding and passion for luxury sales/product market
Articulate and decisive, you must have a strategic mind-set and be able to challenge the status quo
Team management and development experience, have the experience and capabilities to performance manage
Possess the ability to inspire, motivate and identifying training needs and planning training sessions for your sales and customer service teams
Drive to succeed and over-achieve in a fiercely competitive market
Ability to lead and motivate others with an even temperament
Possess a solid understanding of sales KPIs, and demonstrate strategic capability
Desire to test new ways of working in a fast transforming sales environment
Investigative/inquisitive nature, with strong focus on results
Persistent and determined character; ability to be resilient
Salary Package: The basic salary is up to £65,000 BOE, plus KPI performance related bonus + benefits.
Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.
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