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5 months ago
C & M Recruitment
Salary: Up to £18000.00 per annum + commission
Location: Redhill
Job type: Permanent
Contact: Lisa Cain-Jones
Category: Reservations Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

SALES & SERVICE CONSULTANT - £18K BASIC PLUS UNCAPPED COMMISSION (ote £30K)
We are recruiting for an enthusiastic Sales & ServiceConsultant to join the Sales & Service Team of this growing business. Working for an award-winning, direct-sell escorted Tour Operator, you will be the first person that customers speak to, so making the right impression is vital. Your key aim will be to convert new enquirers into first-time bookers, look after their travel arrangements up until their departure date, and deliver exceptional service throughout to ensure they come back time after time. You will be encouraged to use your initiative to treat every customer as an individual, so you'll need to be comfortable to develop your own style and work largely without pre-determined scripts. As well as excellent communication skills and telephone manner, as a Sales & Service Consultant you willl have a desire go the extra mile for every customer to ensure that their booking and post-sale experience is second to none.

Sales & Service Consultant - Role & Responsibilities

  • To look after clients from the first time they call to the point of travel - offering professional, efficient and polite service on every call
  • To listen to clients' requirements and ensure they find exactly the right holiday - as well as personalising it with extensions and add-ons
  • To identify and up-sell any elements clients may have overlooked
  • To 'own' each booking end to end, ensuring that any pre-travel queries are dealt with quickly and efficiently
  • To be the champion of the customer within the business, working with the Product and Operations departments to create a 'never say no' culture and ensuring their specific and varied needs are met

Sales & Service Consultant - Skills & Experience Required:

  • Proven track record of direct, one to one sales, ideally in the travel industry
  • Enthusiastic and self-motivated
  • Professional, efficient and friendly
  • Thrives in a target/incentive-driven environment with monthly targets in place
  • Tenacious - will work tirelessly to overcome obstacles to deliver the best customer experience
  • Excellent customer service and communication skills
  • Ambitious and keen to develop both within the role, and the wider business

Sales & Service Consultant - Additional Information:

  • Uncapped commission scheme giving great earning potential for the right individual
  • Fantastic incentives (including flights, holidays, high street shopping vouchers and plenty more)
  • Great working hours encouraging a work life balance (35 hours per week working shifts covering the opening hours of 9am - 6pm)
  • Opportunity for educational visits and/or fam trips
  • Regular 1:1 coaching with a dedicated Sales Development Coach
  • Fun and friendly work atmosphere
  • Free onsite car parking
  • Wide range of family, friends and staff discounts available

If you are interested in applying for the role of Sales & Service Consultant, please apply online or .

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

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