This vibrant and cutting edge travel company is a market leader and innovator in the creation and sales of bespoke cruise holidays. They are expanding rapidly and to make sure the very high standards of customer service/experience that they provide are maintained, they now wish to hire more ambitious and hungry Sales Support Administrators to join them. You must have previous Operations, Administration, Sales Support or Reservations experience within a Tour Operator/Retail Travel Company, possess the drive, self-motivation, charisma and strong communications skills necessary for this role. If you are looking for a new rewarding challenge in a fast paced and exciting environment, then apply now! The Role:
Supporting members of the cruise sales team
Handling client queries in relation to post sales/administration by telephone and email
Dealing with cruise customers pre departure queries i.e. flight changes, name changes cancellations etc.
Ensuring all correspondence and travel documents are checked for accuracy prior to issue
Dealing with all collating of passenger’s travel documents
Updating and managing information on databases
Up selling of additional products
Now Let’s Talk About You:
Essential - previous Administration/Operations/Sales Support/Reservations experience within the travel industry
Essential - knowledge of Dolphin or Penguin
Ability to maintain high performance values, remain motivated and ensure tasks are carried out, in a timely, professional manner
Strong communication skills with a proven ability to work methodically, and cope well under pressure
Sharp eye for detail with the ability to prioritise and problem solve
Being pro-active instead of reactive in all areas of responsibility
The Package: There is an excellent salary package on offer, which is paying up to £23,000 per annum, based on experience, plus benefits including cruise educational.
Interested? If you’re ready to shine in a new role, apply today!
Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.
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