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14 days ago

Sales Support & Concierge Executive 

A sales support and concierge executive is required to join the sales support/operations department of outstanding travel company.

This varied role sales support role will involve the following:

Sales Support

  • Checking all bookings at confirmation and finals stage, ensuring that all details are correct, costs are as per invoices and deadline are noted.
  • Produce accurate documentation ensuring it is packaged and dispatched on time.
  • Assisting with telephone calls, taking messages as required.
  • Updating documentation as and when required.
  • Airline co-ordination to include: managing airline queues & ticketing using a GDS.
  • Processing refunds and amendments in.
  • Working with consolidators to ensure ticketing & payment deadlines are met.
  • Implement operational processes and streamline procedures as and when required, often taking on adhoc projects under own initiative.
  • Assist with work when sales consultants are on holiday or a fam trip.

Concierge Support

  • Be proactive in offering our Concierge service to all clients to include pre-booking spa treatments, dinner reservations and children’s clubs etc. when confirmations are sent to the client.
  • Follow up on this when travel documents are sent.
  • Work with the sales person to ensure that contacts are made with the hotel concierge at our preferred hotels.
  • For VIP clients and clients booking special trips ensure that a bottle of wine and welcome letter is arranged at their first hotel.
  • For VIP clients – pre-book limo transfers
  • For all clients pre book seating & any special requirements at the time of ticket issue.


Requirements for the role:

Preferably experience of working for a tour operator in a support role, knowledge of a GDS, ticketing & airline contracts experience would be advantageous.

A team player who is also happy to work alone at times on their own initiative.

 

 

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