Sales Team Leader. We are on the hunt for an experienced Sales Team Leader/Retail Travel Manager to join a Luxury Travel Company based near the Tate Modern Gallery. This much sought after role is to manage the sales team on a day to day basis and to sell high-end luxury villa holidays. In conjunction with the Sales and Operations Manager your role will lead and direct the sales team to achieve sales figures and obtain excellent records in call quality, sales delivery and customer service.
You will be the daily ‘go to’ person in the Sales Team, sending out target reminders, incentives, holding meetings and training staff, along with call and email monitoring ensuring that the company ethos of standing out from the crowd is apparent in all contact with potential and existing customers.
Key Role Responsibilities:
Strategic and day-to-day leadership of the sales team, ensuring that sales targets are hit or exceeded
Work with the Sales and Operations Manager to designate team and individual targets where necessary
In the absence of the Sales and Operations manager, make decisions regarding any required discounts for customers
Proactively developing and implementing plans to deliver company, team and personal targets by developing sales strategy, testing new ideas and sharing best practice
Liaise with the Sales and Operations Manager to compile and communicate incentives to encourage upsell and peripheral product sales
Answer incoming telephone calls; in addition to handling web generated, direct and other written enquiries from potential or existing customers relating to new and existing bookings
Perform regular team sales training sessions to continually improve and develop selling skills and to ensure knowledge of our client’s product is kept up-to-date
To arrange, participate in and lead team meetings as required in order to encourage agents to learn new sales techniques and achieve planned sales goals
Report on weekly and monthly sales figures in comparison to previous weeks, years, months and targets
Be an active and positive sales coach to all team members
Regularly monitor sales calls and emails in order to provide tips and coaching to team members
Consult with the sales team to provide constructive feedback to the product and marketing departments to ensure that our client’s product and the way that they market it is reflecting their customers’ expectations
Achieve and constantly strive to beat monthly incentive sales targets both personally and through team motivation, support and training
Maximise revenue potential by up-selling on all bookings and identify opportunities for additional product sales
To assist in arranging familiarisation trips
Adapt quickly and easily to any new company policies introduced or widespread changes within the company, group or travel industry
Management experience of a team of 6 or more sales staff
A proven track record of achieving personal sales targets within a travel call centre or retail travel environment and of coaching others to do so
A professional, confident telephone manner is essential
Previous experience of call and email monitoring
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Prioritising, time management and organisational skills
Knowledge of both long-haul & short-haul travel destinations
A strong working knowledge of Microsoft Office Applications
Energy and enthusiasm - must find the work interesting, enjoy being accountable and willing to hold others accountable
Salary & Working Hours: Our client offers a pleasant working environment close to the Tate Modern Gallery, along with an excellent remuneration package of £30,000 to £35,000 dependent on experience, plus benefits, working hours are Monday – Friday with rotational Saturdays during peak.
Sounds Like You? If so, we'd love to hear from you!
Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.