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4 months ago
Ortolan Group
Salary band: £30k - £40k
Location: Middlesex
Job type: Any
Contact: Ortolan Group
Category: IT Jobs

Section Manager Production
Salary: 35,000 per year + Benefits

Gate Gourmet now has a fantastic opportunity for a Section Manager in their Production (Heathrow area).

About the role:

  • Ensure delivery of products and service to customers according to airline specifications and expectations
  • Ensure the completion of tasks in an effective and efficient way according to agreed objectives, procedures & specifications.
  • Develop departmental competence by training staff and maintaining a continuously improving ethic with people, process and system related procedures to maintain optimum team performance.
  • Participate with customer menu development and execution
  • Ensure that adherence to in-house policies and procedures are sustained and consistently.
  • Foster CI initiatives and provide a climate for change.
  • Ensure Food safety and Health & Safety compliance is adhered & understood.
  • Maintain and develop material cost control standards through optimised operational flows.
  • Maintain Gate Opex (in house operational excellence program) element standards
  • Supporting and participating in customer visits

Main Duties and Responsibilities:

  • Staff planning and control of man-hours used for the Production
  • Daily analysis of operational key figures (such as productivity, short term absenteeism, overtime etc.)
  • Planning & ensuring timely and correct delivery to all internal departments
  • Coordination of ADHOC flights, VIP flights other additional activities
  • Ensure adherence to hygiene, health, labour law and security procedures and ordinances required by company and government
  • Continuous optimization of operational processes
  • Drive Culinary Excellence
  • Staff management / human resources development
  • Documentation and Communication of irregularities like accidents, delays, complaints etc.
  • Management of inventory
  • Maintenance and preservation of work equipment and machinery.
  • Creation of various statistics, reports.


  • Degree educated and/or demonstrable continued professional development at a senior level is preferred.
  • Professional qualification in operations/logistics preferred.

Work Experience:

  • Experience of working in a fast-paced environment.
  • Experience of managing large teams within a Food Hygiene/Health and Safety/high security environment essential.
  • Minimum of 3 years management experience with demonstrable leadership and senior management activities and responsibilities.
  • Culinary background not critical but beneficial

Technical Skills: (Certification, Licenses and Registration)

  • Intermediate to advanced IT skills (Outlook, Excel, Word, PowerPoint).
  • Excellent communication and presentation skills. Concise and professional in delivery.
  • Proven leadership ability.
  • Team building
  • Project management
  • Good Business acumen
  • An understanding of CCP's and SOP's (HACCP)
  • Knowledge of accident prevention and safety regulations
  • An understanding of Lean methodologies and ideas
  • Good emotional intelligence
  • Business, commercial knowledge and awareness
  • Industry knowledge an advantage
  • Analytical, logical thinking
  • Assertiveness
  • High customer orientation
  • Cooperative
  • Resilient
  • Innovative
  • Works well under pressure
  • Has the ability to multi task & is goal-oriented

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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