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7 months ago
DCV Technologies Ltd
Salary: £26,000 - £28,000
Location: North London
Job type: Permanent
Contact: Jay
Category: Tour Operator Jobs

The Role:

  • Experience: a minimum of 3 years of experience in a UK and Ireland inbound operator in a group role for French Speaking client visiting these destinations. Proven experience of preparing quotes and operating groups.
  • Knowledge: Excellent knowledge of the UK as a destination. Excellent knowledge of rates and current market prices.
  • Communication: the ability to be able to communicate clearly and concisely, both orally and in writing.
  • Flexibility: to be able to adapt to every changing situations and being open to new ideas and people.
  • Organizational skills: great attention to detail and speed working under pressure.  Ability to work in compliance with deadlines and prioritizing key concrete opportunities first.

Summary of Role:

  • To understand the client needs and to produce suitable and competitive quotes.
  • To build relationships and maintain a great working relationship with your clients.
  • Being pro-active and able to recognize potential key wins and to offer the most suitable products and prices for the specific potential client.

Breakdown of role:

  • To acknowledge and qualify all new requests (via email and phone)
  • To identify the most suitable products for the client in order to create the most effective and competitive offer.
  • To make sure that all offers are sent out in the company standard format and are all entered correctly into the operational System.
  • To ensure that your offer reflects what the client wants without compromising on quality of services and price of the offer.
  • To ensure that all offers are correctly followed up, following the instructions received during the training: first immediately and then within one week after sending the offer, and as per option expiry date given.
  • To constantly update the bookings in the system with all the correct information in order to have a correct overview for yourself and management.
  • To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.
  • To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
  • To keep abreast of who our competitors are, who they work with (both clients and suppliers) and what they are offering.
  • To deal with complaints as and when they arise in a professional manner.
  • To hold periodically an emergency phone during the weekend, accordingly to your department rota.
  • To organize and participate in any familiarization trips that need to take place in order to win or facilitate a booking.


  • To assume all responsibility for your clients pending and confirmed groups, to book all services required in good time and making sure all details are correct prior to the group/event arrival/start.
  • To build relationships with all suppliers and ensure that you have excellent knowledge of any services that are offered.
  • To negotiate and try to buy under budget where possible, in order to increasing the margin, without compromising on quality.
  • To understand and negotiate terms and conditions with suppliers, in order to match clients’ needs.
  • To send invoices to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival, except for client that have credit.
  • To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements.
  • To ensure all your files are kept in a organized manner that enables others to cover for you if the need arises.
  • To prepare and double check rooming lists and vouchers, keeping constantly the System up to date as well as suppliers and clients.

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