Experience: a minimum of 3 years of experience in a UK and Ireland inbound operator in a group role for French Speaking client visiting these destinations. Proven experience of preparing quotes and operating groups.
Knowledge: Excellent knowledge of the UK as a destination. Excellent knowledge of rates and current market prices.
Communication: the ability to be able to communicate clearly and concisely, both orally and in writing.
Flexibility: to be able to adapt to every changing situations and being open to new ideas and people.
Organizational skills: great attention to detail and speed working under pressure. Ability to work in compliance with deadlines and prioritizing key concrete opportunities first.
Summary of Role:
To understand the client needs and to produce suitable and competitive quotes.
To build relationships and maintain a great working relationship with your clients.
Being pro-active and able to recognize potential key wins and to offer the most suitable products and prices for the specific potential client.
Breakdown of role:
To acknowledge and qualify all new requests (via email and phone)
To identify the most suitable products for the client in order to create the most effective and competitive offer.
To make sure that all offers are sent out in the company standard format and are all entered correctly into the operational System.
To ensure that your offer reflects what the client wants without compromising on quality of services and price of the offer.
To ensure that all offers are correctly followed up, following the instructions received during the training: first immediately and then within one week after sending the offer, and as per option expiry date given.
To constantly update the bookings in the system with all the correct information in order to have a correct overview for yourself and management.
To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.
To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
To keep abreast of who our competitors are, who they work with (both clients and suppliers) and what they are offering.
To deal with complaints as and when they arise in a professional manner.
To hold periodically an emergency phone during the weekend, accordingly to your department rota.
To organize and participate in any familiarization trips that need to take place in order to win or facilitate a booking.
To assume all responsibility for your clients pending and confirmed groups, to book all services required in good time and making sure all details are correct prior to the group/event arrival/start.
To build relationships with all suppliers and ensure that you have excellent knowledge of any services that are offered.
To negotiate and try to buy under budget where possible, in order to increasing the margin, without compromising on quality.
To understand and negotiate terms and conditions with suppliers, in order to match clients’ needs.
To send invoices to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival, except for client that have credit.
To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements.
To ensure all your files are kept in a organized manner that enables others to cover for you if the need arises.
To prepare and double check rooming lists and vouchers, keeping constantly the System up to date as well as suppliers and clients.