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4 months ago
DCV Technologies Ltd
Salary: £27,000-£34,000
Location: London
Job type: Permanent
Contact: Anna
Category: Business Travel Jobs

Responsibilities:

·         Handling travel requests from a variety of business travel clients

·         Research various itineraries to ensure clients are receiving the most efficient and cost-effective travel

·         Delivering excellent customer service

·         Build strong relationships and a good rapport with clients

Key Tasks:

·         Offer advice on all aspects of the client’s travel

·         Liaise with clients to determine their needs and requirements to ensure the most appropriate transportation, destination, dates and accommodation are booked

·         Deal with cancellations, and amendments

·         Respond to all emails and calls within an appropriate time scale

·         Check and arrange visa requirements

·         Amend existing bookings and recalculate air fares accordingly

·         Ticket bookings

·         Book rail journeys, both domestically and internationally

·         Arrange cars and transfers

Experience:

·         Ability to manage a variety of corporate accounts within a fast-paced environment

·         Able to identify and create extra revenue opportunities with service add ons relevant to the client’s requirements

·         A strong and accurate work ethic to service all bookings from initial contact through to the end

·         Exceptional customer service

·         Able to confidently ticket both net and corporate fares

·         Confident in calculating and managing transport refunds

·         Ability to manage your own workload

·         Experience in using a GDS

·         Proven ability to create all aspects of international travel arrangements

·         A good product knowledge of airlines and hotels

·         Knowledge of net and published fares

·         Professional

·         Qualified to IATA level 2 and in Virgin Fares and Ticketing

·         Good geographical knowledge

·         Attention to detail

·         Problem solver

·         Excellent telephone skills

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