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19 days ago
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Senior Business Travel Consultant - London


Carlson Wagonlit
Location: London
Job type: Permanent
Contact: Chris Bamford
Category: Business Travel Jobs
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Your mission as a CWT travel consultant is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for our clients and shareholders. You are responsible for delighting the traveller/travel arranger, building commercial value and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.


Requirements


• You delight the traveller/travel arranger


• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances


• Connect with the caller to build trust and credibility even if the person is unknown


• Be a trusted adviser by offering informed and insightful recommendations which provide the very best traveller experience in each situation


• You build CWT’s commercial valueo Sell products that are of commercial value to CWT and contribute to CWT’s profitability


o Remain current on value we provide to each customer


o Adapt and change as requirements of the business change

 

• You strengthen the CWT brand


o Represent the CWT brand in how you work on a day-to-day basis


o Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business


o Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special


Qualifications


o Experience in the travel industry in a similar position or in a customer service centre


o Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)


o Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements


o Excellent communication skills and follow through required to advise clients of those requirements


o Ability to handle multi-cultural sometimes multi-lingual clientele


o English fluent: written and verbal


o Superior written and verbal communication skills (in person and on phone)


o Customer focused and service orientated


o Problem solver


o Results-driven


o Adaptable and motivated to learn


o Influence and diplomacy


o Proficiency in technology to research options and to complete process requirements


Carlson Wagonlit Travel (CWT) is the global leader specialising in business travel management and our travel consultants know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference. Learn about our travel consultant opportunities and start your journey

Your mission as a CWT travel consultant is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for our clients and shareholders. You are responsible for delighting the traveller/travel arranger, building commercial value and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.


Requirements


• You delight the traveller/travel arranger


• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances


• Connect with the caller to build trust and credibility even if the person is unknown


• Be a trusted adviser by offering informed and insightful recommendations which provide the very best traveller experience in each situation


• You build CWT’s commercial valueo Sell products that are of commercial value to CWT and contribute to CWT’s profitability


o Remain current on value we provide to each customer


o Adapt and change as requirements of the business change

 

• You strengthen the CWT brand


o Represent the CWT brand in how you work on a day-to-day basis


o Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business


o Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special


Qualifications


o Experience in the travel industry in a similar position or in a customer service centre


o Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)


o Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements


o Excellent communication skills and follow through required to advise clients of those requirements


o Ability to handle multi-cultural sometimes multi-lingual clientele


o English fluent: written and verbal


o Superior written and verbal communication skills (in person and on phone)


o Customer focused and service orientated


o Problem solver


o Results-driven


o Adaptable and motivated to learn


o Influence and diplomacy


o Proficiency in technology to research options and to complete process requirements


Carlson Wagonlit Travel (CWT) is the global leader specialising in business travel management and our travel consultants know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference. Learn about our travel consultant opportunities and start your journey


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