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9 months ago
New Frontiers
Salary: £28k - 32k per year + Bonus and Benefits
Location: Central/West End, City
Job type: Permanent
Contact: Tony Yerasimou
Category: Customer Service Jobs, Tour Operator Jobs

Customer Services Executive/Manager

Base salary to £32,000 + Bonus

Central/City of London


My client is a leading direct sell long haul tour operator.


An opportunity has now become available for a candidate with travel industry experience within Customer Customer Services to join the company within a Senior Customer Services Executive/Manager

Due to the nature of the role, applicants must have previous customer services experience at a senior level within the travel industry working for a tour operator.


If you do not have customer services experience within the travel industry, please do not apply as my client will not consider you.



Senior Customer Executives/Manager Duties and Responsibilities:


  • Manage and develop the day to day function of Customer Services

  • Monitor and report upon client complaints.

  • Identify and initiate improvements to the function.

  • Contribute effectively and assist in dealing with client problems and grievances both prior to travel and when in resort.  Monitor and report on destination complaints.

  • Check progress of and resolve client complaints.  Respond to all queries received via telephone or in writing.

  • Co-ordinate pre departure notifications such as Renovation or Building works, liaising with suppliers, reps, clients and hotels.

  • Responsibility for monitoring Customer Services incoming and outgoing mail whilst delegating to the Customer Services Assistant.


Senior Customer Services/Manager Experience Required:


  • Previous customer services experience working in ABTA bonded travel company or a tour operator is essential

  • Knowledge and experience of Travel law, ABTA arbitration scheme and small claims court procedures is an advantage.

  • Ability to work under pressure and to deadlines, prioritise and co-ordinate tasks.

  • Numerate with ability to interpret data.

  • Ability to persuade and negotiate.


Senior Customer Services Executive/Manager Salary and Remuneration:

  • Base salary to £32,000 (depending on experience)

  • Bonus based on company performance

  • 20 days Holidays + 8 bank holidays

  • Pension


To apply for this Senior Customer Services Executive/Manager role, please or contact Tony onfor additional information in confidence.


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