Full description on application.
To protect and positively promote the reputation of The Restaurant through building strong and lasting relationships in the local area, always receptive to the varied needs of your customers and building on the heritage and loyal following of the restaurant in its 'local neighbourhood'.
To create a culture where potential is recognised and progression is encouraged. Always keen to identify talent and promote from within, encouraging a belief in succession planning in your management team.
To coach and mentor new and existing managers, supervisors, front of house team whether internally promoted or externally recruited, working with them to unleash their potential and planning achievable goals bespoke to each individual.
To build a strong partnership with the Head Chef, supporting and encouraging internal progression and development within the kitchen and working together to build a team focused environment based on mutual respect, without divide.
To work with the Head Chef to build on the ethos of The Restaurant, drive understanding from all staff, of our commitment to maintaining the highest standards of food quality and food safety.
To identify and maximise all sales opportunities, delivering agreed sales and volume targets, monitoring margins and making decisions based on a full understanding of the profit and loss accounts and the potential commercial implications.
To prepare and deliver accurate sales and labour forecasting and to report figures within set timescales and in line with budget. The ability to see the bigger picture and successfully adapt resource where needed.
To demonstrate and coach in others The Restaurant ethos by ensuring the restaurant operation before, during and after service consistently meets our high standards. This should include an inspirational, engaging pre-shift meeting, ensuring thorough understanding of the changing 'daily menu', delivered consistently on every shift.
To monitor the quality and consistency of performance during service in all areas of the restaurant though observation, attention to detail and well-balanced interaction with both staff and customers.
Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job.
Because seasonal environmental and organisational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, innovative, timely solutions.
Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognising and adapting to changing conditions is critical.
Work alongside the Marketing team to continually develop new ideas, market and promote the restaurant in line with the ethos of the business establishing relationships with key local ambassadors, businesses' and press.
Responsible for working alongside The Accounts Administrator ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.