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18 days ago
The National Trust
Salary band: Any
Location: Bedfordshire
Job type: Permanent
Contact: The National Trust
Category: Customer Service Jobs
If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we've got a fantastic opportunity for you.

What it's like to work here

Dunstable Downs is located within the Chilterns Area of Outstanding Natural Beauty and is the highest point in Bedfordshire. Breathtaking views and stunning footpaths through the chalk grasslands mean that this is a popular location for visitors who come to enjoy the views, as well as walkers and wildlife enthusiasts alike. Come and be part of the friendly team who love where they work! What you'll be doing

You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.

With our impressive collections, inspiring landscapes and centuries of history, there's everything here to fire your imagination, to create events and deliver outstanding interpretation. You'll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

Who we're looking for

This job is all about providing a service. To be fantastic in this role, you'll need to;


Experience of delivering inspirational engagement activities



Have good people skills, enabling good working relationships with those in your team and across the property



Understanding of how to interpret significant collections to varied audiences.



Excellent organisational skills, and the ability to time manage projects successfully



Have good interpersonal skills, able to deal with visitors in a variety of situations



Have a flexible customer focused approach with experience in delivering high standards of customer service



Experience of working with and supervising volunteers



Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

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