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12 days ago
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Spa Receptionist


Anonymous
Salary band: Any
Location: Berkshire
Job type: Permanent
Contact: Anonymous
Category: Receptionist Jobs
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Responsibilities will include:

* Meet and greet spa guests, members, visitors upon arrival, confirm treatment details, provide appropriate information, escort to changing rooms, carry out full orientation.
* Ensure positive, pleasant and supportive working relationship between Spa staff.
* Be highly knowledgeable on all treatments, make recommendations and up sell as appropriate for the guest.
* Provide treatment information by telephone and email, take appointments for individual and group bookings, process into SpaSoft appointment system, send out confirmations .
* Carry out showrounds of the Spa, explaining the facilities and services.
* Prepare guest bills, close to room accounts, credit card accounts or cash.
* Carry out administration tasks, prepare reports, Take gift voucher requests and prepare vouchers.
* Open spa reception in the morning and close down at night, following procedures and check lists.
* Cash up at night, balancing reports and revenues, investigate and follow up on any discrepancies.
* Handle membership enquiries, provide information, carry out showrounds for potential members.
* Prepare therapists' work schedules.

Working hours-

40 hours per week, five shifts of 8 hours .Shifts are a mix of earlies (6.45am to 3.15pm), occasional middles (adjusted to suit the needs of the business but approximately 11am to 7.30pm) and lates (1pm to 9.30pm). This includes weekend work and bank holidays
Responsibilities will include:

* Meet and greet spa guests, members, visitors upon arrival, confirm treatment details, provide appropriate information, escort to changing rooms, carry out full orientation.
* Ensure positive, pleasant and supportive working relationship between Spa staff.
* Be highly knowledgeable on all treatments, make recommendations and up sell as appropriate for the guest.
* Provide treatment information by telephone and email, take appointments for individual and group bookings, process into SpaSoft appointment system, send out confirmations .
* Carry out showrounds of the Spa, explaining the facilities and services.
* Prepare guest bills, close to room accounts, credit card accounts or cash.
* Carry out administration tasks, prepare reports, Take gift voucher requests and prepare vouchers.
* Open spa reception in the morning and close down at night, following procedures and check lists.
* Cash up at night, balancing reports and revenues, investigate and follow up on any discrepancies.
* Handle membership enquiries, provide information, carry out showrounds for potential members.
* Prepare therapists' work schedules.

Working hours-

40 hours per week, five shifts of 8 hours .Shifts are a mix of earlies (6.45am to 3.15pm), occasional middles (adjusted to suit the needs of the business but approximately 11am to 7.30pm) and lates (1pm to 9.30pm). This includes weekend work and bank holidays

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