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7 days ago
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Spa Receptionist


Radisson Blu Edwardian
Salary band: Any
Location: London
Job type: Any
Contact: Radisson Blu Edwardian
Category: Bar Jobs
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At the heart of Edwardian Hotels London is a simple founding belief-: that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don't believe in uniformity.)

Everything we do is driven by a desire to exceed our guests', clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we're proud of the freedom our independence this gives us to grow our business on a relentless and memorable curve - upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Key Requirements

To maximize customer satisfaction in the Health Club by providing Yes I Can Service

  • Computer Skills: Basic ability to use computer hardware and software (e.g. word processors, desktop publishing and graphics).
  • Technical Service Skills: Demonstrate understanding of the technical service skills for assigned area (i.e. understanding of use of exercise machines, sauna. steam etc.)
  • Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Creates 100% guest satisfaction by providing Yes I Can attitude and exceeding guest expectations
  • Gives personal attention, takes personal responsibility and uses teamwork whilst providing guest service
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to help guest or notify Spa Manager for further assistance to decide when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Provides courteous, friendly and efficient service to all guests and health club members
  • Greets customers upon arrival or in passing and assists with any of their requests.
  • Ensures customer satisfaction by maintaining a clean, safe facility
  • Cleans gym, changing rooms, treatment rooms, wet spa area, relaxation room, reception area at regular intervals through out the day using the correct cleaning products as instructed by the Spa Manager
  • Assists the Therapists in cleaning and preparing treatment rooms between treatments
  • H and S checks on sauna/steam room at regular interval throughout the day
  • Completes pool water testing at required times.
  • Inspects changing rooms, cleans as needed, prepares guest lockers, replenishes amenities as needed
  • Reports and logs any necessary maintenance issues on MMS
  • Assists in the efficient operation of the Health Club
  • Responsible for assisting in the opening or closing of the Health Club
  • Notifies Spa manager when product stock and supplies are running low to ensure we do not run out of stock.
  • Performs other duties required to provide the service brand behavior and genuine hospitality

We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice(after 1 years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 50% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.

At the heart of Edwardian Hotels London is a simple founding belief-: that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don't believe in uniformity.)

Everything we do is driven by a desire to exceed our guests', clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.

For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we're proud of the freedom our independence this gives us to grow our business on a relentless and memorable curve - upwards.

With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.

Key Requirements

To maximize customer satisfaction in the Health Club by providing Yes I Can Service

  • Computer Skills: Basic ability to use computer hardware and software (e.g. word processors, desktop publishing and graphics).
  • Technical Service Skills: Demonstrate understanding of the technical service skills for assigned area (i.e. understanding of use of exercise machines, sauna. steam etc.)
  • Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Creates 100% guest satisfaction by providing Yes I Can attitude and exceeding guest expectations
  • Gives personal attention, takes personal responsibility and uses teamwork whilst providing guest service
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to help guest or notify Spa Manager for further assistance to decide when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Provides courteous, friendly and efficient service to all guests and health club members
  • Greets customers upon arrival or in passing and assists with any of their requests.
  • Ensures customer satisfaction by maintaining a clean, safe facility
  • Cleans gym, changing rooms, treatment rooms, wet spa area, relaxation room, reception area at regular intervals through out the day using the correct cleaning products as instructed by the Spa Manager
  • Assists the Therapists in cleaning and preparing treatment rooms between treatments
  • H and S checks on sauna/steam room at regular interval throughout the day
  • Completes pool water testing at required times.
  • Inspects changing rooms, cleans as needed, prepares guest lockers, replenishes amenities as needed
  • Reports and logs any necessary maintenance issues on MMS
  • Assists in the efficient operation of the Health Club
  • Responsible for assisting in the opening or closing of the Health Club
  • Notifies Spa manager when product stock and supplies are running low to ensure we do not run out of stock.
  • Performs other duties required to provide the service brand behavior and genuine hospitality

We Believe In Developing and Delighting Our Hosts So You Will Receive:

  • Competitive Salary
  • Complimentary 2 night stay in a luxury Edwardian Hotel of your choice(after 1 years service)
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
  • Discounts on food and beverage up to 50% in all Edwardian restaurants and bars
  • Discounts on Spas and beauty treatments
  • Hot meals and salad bar, teas, coffees and juices provided each day
  • Uniforms provided per role requirement

All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.


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