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16 days ago
Village Hotel Club
Salary band: Any
Location: Cheshire
Job type: Permanent
Contact: Village Hotel Club
Category: Hotel Jobs
Role Title: Spa Therapist

Reporting to: Spa Manager / Spa Assistant Manager / Spa Team Leader

Purpose of the role:


Support the Manager in delivering an outstanding spa experience for all spa guests to enjoy.
Delivering great service to the customer every time.
Your role is about the delivery of great standards and service and taking a hands-on approach, characterised by energy and attention to driving standards.
You relish the responsibility and truly support the performance of the Spa and get a real buzz from its success.


Responsible for:
People


You are in the right place at the right the right times and are fully qualified and certified to deliver a range of treatments
Using your natural talents to deliver outstanding experiences through treatments every time.
You know how to 'read a guest' and deliver what they need, plus a bit more....


Presentation and standards


You must always be prepared according to agreed brand guidelines, ensuring all treatment rooms and public areas are prepared for treatments.
Operational standards to be the best they can possibly be regarding service, hygiene, health & safety and stock controls.
Quality is your middle name. Also ensure that personal presentation of yourself is "immaculate".
Your appearance will sell your product and experience!


A Great Customer Experience


All treatments should be delivered in a professional and appropriate manner ensuring customers are comfortable, at ease and enjoy their "Pamper Time" whilst receiving an excellent service by offering more than is expected, through conversation and pleasant surroundings.


Product knowledge


Understand and deliver your treatments and products.
Support centrally driven promotions and guidelines as instructed by your manager.


Communications


With leisure club members, so that everyone knows what we offer and are encouraged to try it and return for more.
Attend monthly spa meeting.


Spa Performance


Achieve the specified treatment and retails targets as set by the central spa team and your Spa Manager.
Further, add value to overall hotel performance through teamwork with other departments as required.


Why Choose Village Spa?


Commission opportunities to earn more than just your hourly wage



Discounted treatments and spa products



FREE Health Club Membership



Discounted Hotel Stays accross 28 UK hotels



Discounted Food and Beverage offering throughout our hotels



Fantastic development and progression opportunities



Exceptional training with our brand partners ESPA, Jessica, GELeration, St.Tropez, CACI and HD Brows

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