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16 days ago
Firmdale Hotels
Salary band: Any
Location: London
Job type: Permanent
Contact: Firmdale Hotels
Category: Customer Service Jobs
Spa Therapist

Job Type: Permanent

Location: London

Salary: Competitive

Start Date: ASAP

Reference: FIRM-BEAUTY

Firmdale Hotels are excited to have opened our eighth London property, the Ham Yard Hotel. The property is based in vibrant Soho and boasts luxurious treatment rooms and top of the range facilities.

We are currently recruiting for a Spa Therapist to join our Soholistic team. Working closely with the Spa Manager, it will be your responsibility to focus on providing exceptional service and performing treatments including: massage, facials, manicures & pedicures, and waxing for our in house guests and VIP clientele within all of our 8 London properties. This position requires a candidate that possesses a warm and welcoming nature, excellent communication skills and impeccable personal presentation.

Main Duties:

Conduct a wide range of treatments in all 8 London properties
Have a good command of the packages and treatments on offer
Establish strong and professional relationships with the guests to help build a successful client base
Work towards and achieve all sales targets set by the Spa Manager
Meet and greet all guests in a warm and inspirational manner
Coordinate with the Spa Receptionist on the daily bookings with the team


Previous experience as a Spa Therapist within a 5* hotel or luxury spa
Completed NVQ Level 3 in Beauty Therapy or equivalent
A passion for customer service and exceeding guests expectations
Have a wide knowledge of a variety of treatments
Excellent communication skills
Excellent time management skills
Superb attention to detail and driven by delivering exceptional standards
Team working skills
Resilience and drive to get things right first time

Hours Required:

As a Spa Therapist you will work 40 hours a week, on a flexible rota, where some weekends will be required for you to work.

To apply for the role of Spa Therapist:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that's from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.

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