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about 1 year ago
Salary: Up to £33k plus comm
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Reservations Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Manager Jobs

Specialist Travel Account Manager - London - up to £33k basic plus comm

A specialist Tour Operator are looking to recruit a member of the Private Sales team to achieve and exceed an agreed annual booking margin target by developing new business.

  • Build-up a loyal clientele by managing all the clients effectively and exceeding expectations in respect of service and attention to detail
  • Responsible for sales of Company's brochure product and booking with 3rd Party Tour Operators on retail bookings

Key responsibilities

  • To process all reservation enquiries from new Private Sales leads in a timely and efficient manner
  • To handle incoming telephone calls promptly, efficiently and effectively
  • To process reservations using negotiated rates as the first priority
  • Negotiating deals with hotels on an ad-hoc basis over and above contracted rates and tactical offers in order to secure bookings
  • Process own bookings i.e. create booking in automated system, responsible for creating quotes, special requests etc
  • To shadow and cover for colleagues during holidays & absence
  • Work alongside the Marketing Manager to develop new business and play a pivotal role in developing new markets
  • Advising on and feedback on the success of new sales channels
  • Representing the Company at consumer events – building relationships with clients and becoming indispensable to them

Knowledge, experience, skills required

  • An accomplished sales professional with proven track record of delivering results
  • Specialist knowledge of the Company's core markets - Caribbean, Indian Ocean & Middle East
  • Comprehensive knowledge of deluxe hotels in the above destinations
  • Minimum 5 years travel experience
  • Must have commercial acumen with attention to bottom line
  • Ability to create FIT’s by buying through 3rd party Operators
  • Must be able to confidently converse with and influence demanding – high spend clientele
  • Articulate, well organised and able to represent the brand confidently
  • Working knowledge of GDS

Preferable experience

  • Word & Excel
  • Microsoft Outlook Mail

Personal attributes/qualities required

  • Presentable
  • Articulate
  • Sales focused and flexible
  • Strong work ethic and customer service skills
  • Team player

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