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about 1 year ago
Salary: £26k - 28k per year + Uncapped Bonuses and Incenti
Location: Hertfordshire
Job type: Permanent
Contact: Warren Berkley
Category: Travel Agent Jobs, Travel Consultant Jobs, Travel Executive Jobs

Store Manager Up to £28K + Uncapped bonuses and incentives, Hertfordshire

Our client is a Luxury Tour Operator who has won over 200 industry related awards and has been voted a top 100 company to work for by the Sunday Times for the last 3 years.

Our client is looking for a motivated, strong and inspirational Store Manager to lead their sales team. As a Store Manager you will be empowered to create an innovative, professional and welcoming multi-channel retail environment where creativity and ideas are welcomed.

Skills & technical knowledge required for a Store Manager:

  • Accountable for meeting and exceeding retail sales targets.
  • To actively champion, promote and remain a strong ambassador of the company's brand and values
  • Day to day running of the store including operations and administration. Communicate effectively with Head of Sales to ensure the retail team are kept up to date and any relevant issues are swiftly exchanged and acted upon.
  • Responsible for the development of fully trained, informative, highly motivated and expert Travel Consultants who deliver exceptional service and revenue.
  • Ensure all store visitors receive industry-leading customer service so that every single customer is welcomed upon entering the store and offered exceptional, individual service throughout their visits and subsequent phone calls or emails.
  • Develop local marketing initiatives and campaigns and set up in-store events where appropriate and commercially beneficial to drive sales and build relationships with loyal local customers.
  • Ensure there is a structured formal management process in place including regular weekly coaching, one to one meetings and formal performance reviews.

Personal Attributes for Store Manager:

  • Previous travel retail sales management experience.
  • Proven ability to motivate, enthuse and lead a team; thrives during periods of pressure and high volume of work and able to create an upbeat, motivating sales environment.
  • Strong track record of delivering sales results and exceptional service.
  • Good all round understanding of the sales and commercial aspects of tour operating, including scheduled flying.
  • Excellent working knowledge of at least one travel agent or tour operators reservations system.
  • Shows by their actions that they consider exceptional customer service to be of paramount importance.
  • Understands the importance of the sales and customer service function as a crucial medium for conveying a company's brand vision and values.
  • And, of course, well-travelled

The Store Manager role would ideally suit someone with a passion for travel that has previous travel retail sales management experience.

If you wish to apply for the role of Store Manager, please click the link below or call Prospects 4 Leisure Travel on.

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